Bilingual contact center representative
TD Canada Trust’s Personal and Commercial Banking Department based in Montréal, QC is inviting applications from suitable candidates for the position of Bilingual contact center representative. TD Canada Trust’s Personal and Commercial Banking Department offers diverse financial services to individuals and businesses. It provides personal banking products, such as savings accounts and mortgages, alongside commercial services like business loans and credit solutions. TD Canada Trust integrates innovative solutions to meet client needs and support business growth effectively in the competitive market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Warehouse supervisor
Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Bilingual contact center representative
No of Vacancies: 3
Salary: Salary is not mentioned, $18.00 – $22.00 hourly estimated salary
Employment Type: Full time
Location: Montréal, QC, CA
Shift: 37.5 Hours/Week
Requisition ID: R_1362663
Requirements:
Languages: Candidates must have knowledge of the French and English Language
Education: Candidates should have completion of a High School Diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be digitally literate across a broad range of devices smartphones, tablets, laptops and headsets
- The candidates should demonstrate flexibility, resiliency, and a positive attitude when responding to challenging situations and ability to work both independently and as part of a team
- The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
Other Requirements:
- The candidates should possess exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns and Preference will be given to those with experience in financial or service industries and be bilingual in French and English
- The candidates should maintain integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
Responsibilities:
- The candidates should be able to make people’s day by striving to deliver an exceptional customer service experience through friendly support and comprehensive knowledge of TD products, services, and solutions
- The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking pertinent questions, and responding with empathy to their concerns
- The candidates should be able to achieve their goals by consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- The candidates should be able to never stop learning by actively participating in ongoing training and coaching support to continue growing and developing in their role
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.