Customer Care Advisor
Scotiabank based in Toronto, ON is inviting applications from suitable candidates for the position of Customer Care Advisor. Scotiabank is one of Canada’s leading and globally recognized financial institutions. Scotiabank offers a wide range of banking and financial services, including personal and business banking, wealth management, investment solutions, and international banking. As a customer-focused bank, Scotiabank is committed to providing innovative digital banking options and personalized financial guidance to its clients. With a strong presence both in Canada and around the world, Scotiabank continues to be a trusted partner for individuals and businesses, helping them achieve their financial goals. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Scotiabank
Position: Customer Care Advisor
Position Status: Full-time (37.5 hours)
No of Vacancies:Â 2
Salary: Salary is not mentioned, $18.65-$20.00 hourly estimated salary
Employment Type: Full-time
Location: Halifax, NS
Requisition ID: 184754
Requirements:
Languages: Candidates must be fully bilingual in French and English
Education:Â Candidates should have a high school diploma (or a recognized equivalent)
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should be passionate about customer service and have experience in customer-focused roles
- The candidates should have a self-directed, performance-oriented approach that allows them to resolve immediate customer inquiries. Their natural curiosity and focus on improving things should lead them to identify new opportunities to maximize the customer experience
- The candidates should be proficient with computers and capable of multitasking between numerous internal platforms while dealing directly with customers
- The candidates should be comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand
Responsibilities:
- The candidates should be able to use their knowledge of our products and services to lead interactions with our Canadian Banking customers, offering them valuable advice
- The candidates should be able to handle inbound phone calls from our customers and branches, providing useful information and ensuring customer satisfaction with our products and services
- The candidates should excel at identifying customer banking needs and providing customized solutions by utilizing accessible resources and navigating through multiple systems
- The candidates should be able to respond to complaints and guide customers through basic troubleshooting or setup processes
Benefits:
- The candidates will get opportunities for long-term savings (employee share program, RRSPs, pension), access to thousands of internal learning courses, global tuition program
- The candidates will get from day one of your new career, employee banking fees privileges, pre-assigned allotted personal days to help with personal and cultural commitments, an extensive suite of customizable benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.