Guest service agent
Canadian Niagara Hotels Inc based in Niagara Falls, ON is inviting applications from suitable candidates for the position of Guest service agent. Canadian Niagara Hotels Inc is a premier hospitality company offering a wide range of accommodations and entertainment options in one of Canada’s top tourist destinations. The company operates several renowned hotels, including the Sheraton on the Falls and the Crowne Plaza Niagara Falls-Fallsview, providing luxurious lodging with breathtaking views of the falls. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Insurance broker
Job Description:
Employer Name: Canadian Niagara Hotels Inc
Position: Guest service agent
No of Vacancies: 11
Salary: $17.60 hourly for 1 to 40 hours per week
Employment Type: Permanent employment Full time
Location: Niagara Falls, ON
Shifts: Day, Evening, Night, Weekend, Flexible Hours, Early Morning, Morning
Work setting: Hospitality industry and Hotel, motel, resort
Requirements:
Languages:Â Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Other trades certificate or diploma or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge:Â Multi-line switchboard, Spreadsheet, and Internet
Security and safety: Criminal record check
Physical Requirements:
- The candidates should have attention to detail
- The candidates should be able to work in a fast-paced environment
- The candidates should be able to stand for extended periods
- The candidates should be able to work under pressure
Other Requirements:
- The candidates should have a client focus and exhibit dependability
- The candidates should possess efficient interpersonal skills and demonstrate excellent oral communication
- The candidates should demonstrate excellent written communication and exhibit flexibility
- The candidates should display good judgement and be organized
- The candidates should demonstrate reliability and be team players
- The candidates should show resourcefulness
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to investigate complaints and claims, register arriving guests and assign rooms, and resolve complaints and claims
- The candidates should be able to process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services
- The candidates should be able to provide general information about points of interest in the area, process guests’ departures, calculate charges, and receive payments
- The candidates should be able to balance cash and complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments
- The candidates should be able to perform clerical duties, such as faxing, filing, and photocopying, and answer telephones and relay telephone calls and messages
- The candidates should be able to assist clients/guests with special needs and contact customers to deliver requested wakeup calls
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume and Cover letter) through the below-mentioned details
By email
[email protected]
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!