Reservation agent
Panorama Mountain Resort based in Panorama, BC is inviting applications from suitable candidates for the position of Reservation agent. Panorama Mountain Resort is a top-tier ski and mountain destination Purcell Mountains. It offers skiing, snowboarding, heli-skiing, mountain biking, golf, and year-round outdoor activities. The resort operates with slopeside accommodations, dining, and relaxation amenities, including hot pools. It attracts adventure seekers and families by blending recreation with luxury. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Housekeeping room attendant
Job Description:
Employer Name: Panorama Mountain Resort
Position: Reservation agent
No of Vacancies: 3
Salary: $20.00 hourly
Employment Type: Full time
Location: 2030 Summit Dr, Panorama, BC V0A 1T0, Canada
Shift: Evenings and early mornings
Requisition ID: 1398
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have previous reservations call center experience
Physical Requirements:
- The candidates should have strong attention to detail and thrive in a multi-tasking environment and be comfortable using multiple computer systems, phone, internet, email, and other applications to communicate with customers
- The candidates should be available to work weekends and varied hours, including evenings and early mornings
- The candidates should communicate clearly and effectively, demonstrating the ability to empathize and build rapport with a wide variety of customers and be solution-oriented team players
Other Requirements:
- The candidates should have working with a multi-phone system where multitasking and previous sales experience in the hospitality industry, with computer literacy and phone sales experience
Responsibilities:
- The candidates should be able to respond to all calls, e-mails, voice mails, faxes, or in-person requests in a timely, knowledgeable, courteous, and professional manner
- The candidates should be able to provide accurate quotes and information to customers, ensuring they understand packages, specials, applicable conditions, deposit and cancellation policies, check-in and check-out times, and additional services or amenities
- The candidates should be able to stay knowledgeable about the resort’s event calendar, activities, and recreational opportunities throughout the year and effectively communicate this information to guests
- The candidates should be able to complete reservations through phone, email, and online booking engines while adhering to all required policies and procedures
- The candidates should be able to book all-inclusive packages, including room accommodations, activities, food and beverage, and other package components
- The candidates should be able to work with multi-resort systems for scheduling and booking package components accurately
- The candidates should be able to adhere to all department, resort, and corporate policies, including Privacy and Business Conduct policies and procedures and assist with data input and other clerical tasks
- The candidates should be able to complete a daily personal report detailing calls handled, conversion rates, and accuracy checks, ensuring any follow-up tasks are flagged for the appropriate supervisor or agent
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!