Restaurant Supervisor

Jollibee, based in Vancouver, BC is inviting applications from suitable candidates for the position of Restaurant Supervisor. Jollibee is known as the flagship brand of Jollibee Foods Corporation. We are the largest and fastest growing Asian restaurant company in the world. We are a Filipino multinational chain of fast food restaurants owned by Jollibee Foods Corporation. In our menu we offer fried chicken, french fries, pies, spaghetti, burgers, and more but with a Filipino twist. Today, we have our outlets worldwide with restaurants in Southeast Asia, the Middle East, East Asia, North America, and Europe. This employment description has been designed to indicate the general nature and level of work performed by employees in this classification. The job is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job.

The candidates who will get selected for the vacancy will be required to start the work as soon as possible. The vacancies refer to part time, full time or permanent employment. The shifts the candidate has to work are yet to be determined.

Job Description:

Employer Name: Jollibee
Position: Restaurant Supervisor
No of Vacancies: To be determined
Salary: $17.78 per hour
Employment Type: Part time, Full time
Location: 833 Granville St, Vancouver, BC V6B 2C9, Canada
Shifts: To be determined

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualifications such as high school graduate
Experience: Candidates need at least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.
Bona Fide Occupational Qualifications (BFQs): Basic Operations Training Program
(Required Training, License and Certification): Food Safety Certification (ServSafe)
Weight Handling: Lift up to 50 pounds occasionally
Work Site Environment: Kitchen equipment, Hot and cold temperatures and a wet work area, Cleaning chemicals, Possible cuts and burns, Moderate noise level in the work environment, Wet and slippery floors, Tensions and pressures may arise in meeting deadlines and goals.
Computer Literacy: Proficient in MS Applications (MS Word, Excel, Powerpoint), Oracle, and PosNet.

Physical Requirements:

  • The candidate should be able to stand/walk for the majority of their scheduled work shift
  • The candidate should be able to lift, reach, pull, push, grasp and use hands frequently
  • The candidate should be able to bend and/or squat down for the majority of their scheduled shift.
  • The candidate should be able to climb, stoop and/or kneel rarely
  • The candidate needs to see well enough to read/compose email, reports and use the computer and be proactive to customers’ needs
  • The candidate needs to speak and hear well enough to receive instructions and communicate with co-workers and customers.
  • The candidate is required to work irregular hours, varying work shifts schedules

Other Requirements:

  • The candidate should have Food, Service, and Cleanliness (FSC) guidance
  • The candidate should have Product Quality Program guidance
  • The candidate should have Service Quality Program
  • The candidate should be able to Sanitation and Pest Control program
  • The candidate should be able to prepare and update the Production Control Guide, Supplies/Station Guide, Master Cleaning Schedule and, Repairs and Maintenance Schedule
  • The candidate should be able to lead/manage service crew to achieve the highest product quality and supplies availability levels and ensure that product is always available during the assigned shift.
  • The candidate should be able to attend to customer feedback and complaints during shifts.
  • The candidate should be able to ensure the highest level of customer service during shifts.
  • The candidate should be able to implement speed of service programs (turnaround time, table turnover during peak and attention to pending orders)
  • The candidate should be able to manage shifts and implement floor control standards consistently.
  • The candidate should be able to supervise opening, mid, and/or closing activities procedures.
  • The candidate should be able to implement cleaning activities (including opening and closing).
  • The candidate should be able to implement manpower schedule
  • The candidate should be able to implement cost management activities, standards, and procedures during shifts.
  • The candidate should be able to implement plans on Food Cost and Paper Cost (FCPC) program/initiative/project.
  • The candidate should be able to manage the optimum level of inventory during shifts as well as minimized usage levels.
  • The candidate should be able to implement crew schedules and monitor manhours usage and sales per man-hour levels
  • The candidate should be able to manage crew productivity by implementing crew schedule during shift and monitoring manhours usage and SPMH levels.
  • The candidate should be able to keep track of repairs, maintenance, and utility costs during shifts.
  • The candidate should be able to implement management measures, documentation, and guidelines.
  • The candidate should be able to organize, lead/manage a restaurant team during shifts.
  • The candidate should be able to develop and implement the game plan, tasks, activities, and schedules during shifts.
  • The candidate should be able to build and monitor competency level of the crew through Crew Training System implementation.
  • The candidate should be able to train/certify crew, crew trainers, and crew trainees
  • The candidate should be able to assist in crew assessments, performance appraisal documentation, and submission.
  • The candidate should be able to conduct crew meetings.
  • The candidate should be able to monitor consistent implementation of Code of Conduct (Employee Handbook) and all HR and Legal requirements and procedures.
  • The candidate should be able to manage effective management-crew communication, feedback, coaching, and discipline during shifts.
  • The candidate should have technical competencies such as Shift Management, FSC Management, Customer Feedback Management, Profitability Management and Financial Analysis (FC/PC/Labor Cost), Sales Information Management and Local Store Marketing
  • The candidate should have core competencies such as Creating the Business, Advancing Personal Excellence, Managing the Business and Promoting People Processes
  • The candidate should have essential traits such as Takes Initiative, Persistent, Wants Challenge, Analytical, Balance of Authoritative and Collaborative, Effective Enforcing, Enlists Cooperation, Finance/Business, Numerical and Wants to Lead
  • The candidate should have behavioural attributes such as Customer Focus, Excellence, Teamwork, Humility to listen and learn, Honesty and Integrity, Spirit of Family and Fun, Respect for Individual and Frugality
  • The candidate should be able to perform administrative duties as necessary i.e. making copies, filing, etc.
  • The candidate should be able to prepare individual objectives, goals, strategies, and measures (OGSM).
  • The candidate should be able to prepare restaurant reports/requirements.

Responsibilities:

  • The candidate should be able to manage supplies (food & paper) requisition, issuance, and inventory.
  • The candidate should be able to implement standard procedures and control systems to ensure restaurant safety and security programs
  • The candidate should be able to get document feedback and conduct follow-through and corrective actions, when necessary.
  • The candidate should be able to check, monitor, and give feedback on compliance to required restaurant permits and licenses.
  • The candidate should be able to implement scheduled restaurant preventive maintenance by giving feedback on supplier’s service and/or implementation of equipment checklist.
  • The candidate should be able to manage office organization and orderliness during shifts.
  • The candidate should be able to manage and implement crisis prevention programs and processes.
  • The candidate should be able to monitor timely completion, the accuracy of required reports, and prompt submission.
  • The candidate should be able to perform other assignments from time to time as directed by management.
  • The candidate should be able to prepare periodic status reports related to restaurant operations and/or technical services/support to the Restaurant Manager and other reports that may be required by management.
  • The candidate should be able to perform administrative duties as necessary i.e. making copies, filing, etc.
  • The candidate should be able to prepare individual performance plans, objectives, goals, strategies, and measures (OGSM).
  • The candidate should be able to prepare management reports, restaurant reports/requirements as required.

Benefits:

  • The employees get equal employment opportunities
  • The employees get accommodation facilities provided by the employer
  • The employees get leave benefits such as paid leaves, vacations and sick leaves
  • The employees get life insurance and disability insurance benefits
  • The employees get to work in flexible schedule, optional telecommunication and work from home opportunities
  • The employees get cell phone, laptop, notebook computer by the employer

Company Overview:

Working for years, today, Jolliebee has 70 stores in North America, 1300 stores across the globe and many more yet to come. The company works with a mission to provide joy of eating. The company is known to serve up great tasting food with the warm and friendly service it has come to be known for.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and fulfilling the additional requirements) through below mentioned details.

Additional Requirements:

  • Any degree issued by educational institutions outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for the employment purpose.
  • If the job requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education.
  • The duties, responsibilities may differ from the employment, and that the other duties as assigned, may be part of it.

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We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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