Senior ticket seller- sanderson
City of Brantford’s Ecdev, Tourism and Culture Initiatives Department is inviting applications from suitable candidates for the position of Senior ticket seller. City of Brantford’s Ecdev, Tourism, and Culture Initiatives Department focuses on fostering economic development, promoting tourism, and enriching cultural experiences. It supports local businesses through strategic partnerships and initiatives, aiming to attract visitors and enhance community engagement. The department plays a crucial role in Brantford’s economic growth and its reputation as a vibrant destination for both business and leisure travelers. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Brantford
Department: Ecdev, Tourism and Culture Initiatives
Commission: Community Development
Position: Senior ticket seller- sanderson
No of Vacancies: 1
Salary: $18.74 – $23.42 hourly
Employment Type: Permanent/Full Time
Union Affiliation: APAE/EXEMPT
Location: 58 Dalhousie St, Brantford, ON N3T 2J0, Canada
Shift: 35 Hours/Week, Evenings and weekends and overtime
Job ID: 2112
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed Grade 12
Experience: Candidates should have a minimum of six months to one year experience in the customer service or tourism and hospitality field
Physical Requirements:
- The candidates should be available for full-time work requiring 35 hours per week, with an irregular work schedule to accommodate event schedules
- The candidates should be willing to work evenings and weekends as required, with seasonal overtime
Other Requirements:
- The candidates should know and understand all Health and Safety Guidelines
- The candidates should possess a valid Standard First Aid Certificate with Level C CPR and knowledge of MS Office software and accurate data entry skills
- The candidates should demonstrate the ability to work effectively as part of a team, handle multiple priorities, and show commitment to professionalism with a strong emphasis on customer service and communication skills
- The candidates should be prepared to submit a current Police Record Check (dated within the past 3 months) from their local police service as a condition of employment, subject to approval by the Corporation prior to commencing employment
- The candidates should consistently maintain a positive customer service approach, which is fundamental to the role
Responsibilities:
- The candidates should be able to process in person and telephone ticket orders using the Theatre Manager ticketing system, including providing customer support for online sales processes
- The candidates should be able to create and update ticketed events for sale on the Theatre Manager ticketing system and run ticketing reports and and follow up on group sales orders and maintain positive relationships with group clients
- The candidates should be able to recommend and sell tickets and gift certificates based on the needs of the patron and the theatre’s seating arrangement and availability and perform daily till balancing of cash, debit, cheque, and credit cards, and prepare deposits for box office sales
- The candidates should be able to provide training and support for new staff and keep other ticket sellers up to date on the ticketing system and and updates as required for authorized representatives of rental clients and artist management
- The candidates should be able to act as the theatre’s reception area, providing and receiving information from patrons or clients and directing them to proper departments and and receiving duties for the theatre via Purolator
- The candidates should be able to ensure the Box Office is securely locked and the Box Office alarm is activated at the end of the shift, and ensure that theatre doors are locked and the building alarm is activated when Box Office staff are the last to leave at the end of the day
- The candidates should be able to ensure the Box Office is well stocked with needed items such as tickets, ticket jackets, brochures, and stationery supplies and mail out telephone ticket orders with receipt, ensuring all mailing information is accurate
- The candidates should be able to maintain Box Office cleanliness with general housekeeping duties
- The candidates should be able to provide out-of-town patrons with directions and information on hotel and dining options
- The candidates should be able to coordinate with responsible Front of House supervisor and Artist Liaison to deliver reports and services to other work units and rental clients
Benefits:
- The candidates will get wellness, work-life balance, extended health, dental benefits, pension plan and Tuition Assistance Program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!