Service Canada

Service Canada is the ultimate place where Canadians go with a single point of whether online, by phone or in-person—to access a wide range of government programs, services, and benefits.

Various services of service Canada


Employment Insurance (EI):

Employment Insurance (EI) is a government-run program that helps employees who have lost their jobs or are unable to work. Employment Insurance premiums are deducted from most employees’ paychecks in Ontario. Self-employed people do not qualify for standard benefits, but they may qualify for special benefits. It’s a good idea to seek legal counsel if you’re self-employed before deciding to pay EI contributions. Families with children and low incomes can get a “Family Supplement” from EI. If you don’t apply for EI within four weeks of quitting your job, your benefits may be reduced.

People who are unemployed and looking for work are eligible for Employment Insurance (EI) benefits. Without satisfying these two conditions, you will not be eligible for benefits. You must submit an online application with Employment and Social Development Canada to ensure that you fulfill these conditions and are eligible for regular EI benefits (ESDC).

Once you’ve applied for and been granted EI benefits on Service Canada, you’ll need to fill out and submit EI reports to ESDC to continue proving your eligibility and receiving benefits.

Canada Pension Plan (CPP):

One of the primary sources of retirement income for Canadians is the Canada Pension Plan/Quebec Pension Plan. In the event of retirement, disability, or death, the plan offers contributors and their families a partial income replacement.

If you’re employed and over the age of 18, joining the Canada Pension Plan (CPP) is the first step toward saving for your retirement (Quebec Pension Plan for employees in Quebec). As a result, it’s critical to comprehend how the system works, what you may anticipate from CPP/QPP, and how you can make the most of your retirement benefits.

Canada Pension Plan Disability (CPP-D):

People who have paid enough into the Canada Pension Plan (CPP) who are disabled and unable to work on a regular basis are eligible for disability payments. Learn how CPPD benefits may impact your lost-wage benefits. Learn about the program’s qualifying requirements and benefits. People who have paid enough into the Canada Pension Plan (CPP) who are disabled and unable to work on a regular basis are eligible for disability payments. For the same time of entitlement for the same work injury, you may be eligible for both earnings loss benefits under the Workers’ Compensation Act, 2013 (the Act) and the Canada Pension Plan Disability (CPPD) program.

If you are accepted for CPPD benefits, 50% of these benefits are considered wages that you are capable of earning and are used to calculate your earnings loss benefits beginning with your first annual benefits review. You may experience a reduction in your wages loss benefits as CPPD payments grow year after year.

Old Age Security (OAS):

People aged 65 and over are eligible for the Old Age Security (OAS) program, which pays a small monthly stipend known as the Old Age Pension. The OAS Allowance is a monthly payment for low-income Old Age Pension claimants’ wives or partners (ages 60 to 64). The Survivor’s Allowance is a monthly payment for low-income persons aged 60 to 64 who have been bereaved or lost a common-law partner and have not remarried or cohabitated with anybody since.


The Guaranteed Income Supplement (GIS) is a component of the OAS program that offers additional financial assistance to Old Age Pension beneficiaries with lower incomes. The Guaranteed Income Supplement supplemented the Old Age Security pension for low-income seniors in Canada. You must be receiving an Old Age Security pension and fulfill income limits to be eligible for the GIS benefit. If your income and that of your spouse or common-law partner, if you have one, surpass a certain level, you may be eligible.

How to report by Internet?

You may be able to complete your reports using a web browser if you have an internet connection. Take care to follow the directions. You will be prompted to confirm your answers after answering each question.

The system will indicate that your report has been received after you have finished it. It will also inform you when your next report is due. Make a mental note of this date. You will not be able to submit your next report before this date.

How to Check Eligibility for Employment Insurance Benefits at Service Canada?

The following information will serve you as a guide. We invite you to apply for benefits so that our processing agents can assess your eligibility.

If you meet the following criteria, you may be eligible for EI regular benefits:

  • While working in a job that was insurable if you’ve lost your employment due to no fault of your own, or if you’ve been harmed by flooding or wildfires in the previous 52 weeks, have been unemployed and unpaid for at least seven days having worked for the requisite amount of insurable job hours in the previous 52 weeks or since the start of your last EI claim, whichever comes first.
  • are eager, able, and ready to work every day
  • are attempting to get employment (you must keep a written record of employers you contact, including when you contacted them).
How to apply for Employment Insurance Benefits?
  • You must complete an online application to find out if you are qualified for EI regular compensation on Service Canada. The online application will take you around 60 minutes to finish.
  • The Service Canada website walks you through the application process step by step and gives you thorough instructions on how to fill out the application.
  • You will be asked for your email address when applying for Employment Insurance benefits. If Service Canada requires further information regarding your claim and cannot contact you by phone, a representative will email you a toll-free number to call.
  • When you submit your application, we will automatically reactivate (renew) your current Employment Insurance (EI) claim if you began a new claim during the last 52 weeks and there are still weeks owed on that claim. In some circumstances, it may be in your best interest to cancel or stop your previous claim and start a new one since this may raise the number of your benefits or lengthen your benefit period.
  • Based on your circumstances, you must determine whether to cancel or renew a claim.
  • It’s crucial to keep in mind:
  • If your claim is reactivated and you work after it begins, you may be eligible to file a new claim when your current one expires.
  • You must have enough insurable hours and fulfill the qualifying requirements for a new claim to create a new claim.
  • The remaining weeks due on your current claim will be forfeited if you create a new claim instead of reactivating your existing claim.
  • In addition, you must serve a one-week unpaid waiting period on a new claim before receiving reimbursement.
Other Benefits and services at Service Canada
  • Aspects of COVID-19 that pertain to benefits and services: Individuals and companies may get financial assistance during the epidemic.Benefits and leave under the Employment Insurance program
  • Temporary benefits for employees, illness, fishing, and family-related benefits are all covered by the Employment
  • Insurance (EI). Learn how to apply online and submit a report for Employment Insurance (EI).
  • Benefits for family members and caregivers: Compensation to assist your family with the expenses of raising children, maternity and parental leave, compassionate care, and benefit calculators to estimate the amount of compensation to which you may be entitled are all available on these pages
  • Pensions for the general public: The Canada Pension Plan, the Old Age Security pension and associated benefits, the Canadian retirement income calculator, and retirement planning are all topics covered in this course.
  • Student financial assistance and educational planning: Plan for your education, save money, create a budget, and research financial assistance and job possibilities.
  • Housing benefits are a kind of government assistance: GST/HST new housing rebates, financial help for home repairs, improvements to accessibility for handicapped residents, and energy-efficiency improvements are all available.
  • Benefits for people with disabilities: In addition to disability and children’s benefits, the program also includes residential home rehabilitation, savings programs, and a fuel tax return scheme.
  • Benefits for the target audience” Benefits and programs, as well as qualifying requirements.
  • Dates for receiving benefits: Scheduled payment dates for regular payments from the Government of Canada.


How do I access my service Canada account?

=>Step 1:

Go to the following website. Log in to My Service Canada Account

=>Step 2:

If you’re already a user, select one of the sign-up options below:

  • Use the GCKey to log in.
  • Log in to your bank account.
  • Sign in with your digital ID from your jurisdiction (Alberta Only)

If you are a first-time visitor, you must first register:

  • Register for a GCKey account and link it to your bank account.
  • Using your province’s digital ID, create an account.

How to change addresses with service Canada?

If you’ve signed up for the My Account feature, you may update your address by heading to My Account. Otherwise, you must notify us of your new address either by phone or in writing.

What is service Canada?

Service Canada is the federal government’s one-stop shop for service delivery. Its objective is to provide consumers quick access to the programs and services they need in one location, in collaboration with various departments, agencies, and levels of government.

How do I talk to a real person at Service Canada?

You can talk to a real person at Service Canada by contacting us at 1-800-206-7218 (TTY: 1-800-529-3742 ).

Our services are available at the following number from 8:30 a.m. to 4:30 p.m. You can find any of our representatives to help you solve your queries if you contact Service Canada at the given number.

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