Bunge based in Oakville, ON is inviting applications from suitable candidates for the position of Customer Service Specialist. Bunge is a significant presence in the global agribusiness and food industry, holding a pivotal position in the agricultural supply chain. With operations spanning the entirety of the agriculture sector, from sourcing and processing to distributing agricultural commodities and food products, Bunge facilitates the smooth movement of essential goods. Bunge is dedicated to environmental stewardship and fostering economic advancement. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Bunge
Position: Customer Service Specialist
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full Time
Location: Oakville, ON, CA
Requisition ID/Job ID: 34772

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a bachelor’s degree with 0 – 2 years of position related experience, or equivalent combo of education and experience level
Experience: Candidates should have Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers

Other Requirements:

• The candidates should be strong interpersonal and communication skills; verbal, written phone/email etiquette skills
• The candidates should be strong attention to detail, problem solving, prioritization, time management, and organizational skills
• The candidates should be strong ability to multitask
• The candidates should be positive and professional attitude
• The candidates should be ability to work and collaborate with cross functional teams
• The candidates should be self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
• The candidates should be stable, adaptive, and able to handle a stressful situation with calm and reason
• The candidates should be flexible, open to change, and can experiment with new solutions to achieve results
• The candidates should be self-assured, confident, and secure when making decisions and taking action
• The candidates should be familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
• The candidates should be experience in agribusiness or related industry a plus
• The candidates should be experience with SAP, SF.com & Tableau a plus
• The candidates should be demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word

Responsibilities:

• The candidates should be able to act as a liaison, providing product/services information and resolving any emerging problems that customer accounts might face with accuracy and efficiency
• The candidates should be able to act as an advocate for both the customer and for Bunge, ensuring that customer needs are handled in an efficient and profitable fashion
• The candidates should be able to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
• The candidates should be able to support excellent customer experiences by coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer
• The candidates should be able to resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• The candidates should be able to maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service
• The candidates should be able to serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams
• The candidates should be able to assist the Customer Service Supervisor with escalations to resolve operational and customer issues
• The candidates should be able to complete bi-monthly check-ins with customers, focusing on the improvement of the customer experience
• The candidates should be able to monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
• The candidates should be able to travel as necessary to Bunge facilities and customer meetings

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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