Customer service representative

Bank Of Montreal (BMO) based in Vernon, BC is inviting applications from suitable candidates for the position of Customer service representative. Bank of Montreal (BMO) is a prominent financial institution offering a wide range of banking and financial services. It provides personal and commercial banking, wealth management, and investment banking services. BMO emphasizes community involvement and sustainable practices, maintaining a strong presence in the market through its reliable service and commitment to financial excellence. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Bank Of Montreal (BMO)
Position: Customer service representative
No of Vacancies: 2
Salary: $33850.00 – $43500.00 yearly
Employment Type: Part time
Job Family Group: Retail Banking Sales and Service
Location: Vernon, BC
Job ID: R240017272

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a post secondary degree
Experience: Candidates don’t need experience, training will be provided

Physical Requirements:

• The candidates should be resourceful self-starters with the courage and confidence to approach customers
• The candidates should be ready to collaborate and work in different capacities as part of a team
• The candidates should have basic organization skills in a business environment

Other Requirements:

• The candidates should have no prior experience necessary or certification in a related field of study is desirable
• The candidates should possess high-level knowledge of personal, commercial, and partner offers, and understand how each can best serve customers’ individual
• The candidates should be confident and experienced in the use of social media, tablets, smartphones, online tools, and applications and project a professional presence
• The candidates should be highly skilled at helping people who don’t find digital applications intuitive to gain confidence in using them and understanding their benefits
• The candidates should have basic knowledge of specialized sales and business banking solutions to refer customers to specialists
• The candidates should demonstrate a passionate commitment to helping customers and focus on delivering a personal experience to customers
• The candidates should possess strong interpersonal skills, including the ability to build rapport and connections with customers
• The candidates should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
• The candidates should have basic knowledge learned on the job and demonstrate basic collaboration and team skills in a business environment
• The candidates should have basic verbal and written communication skills in a business environment

Responsibilities:

• The candidates should be able to identify customer needs and initiate referrals to BMO colleagues and support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
• The candidates should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution and offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
• The candidates should be able to review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card and contribute to meeting branch business results and enhancing the customer experience
• The candidates should be able to support operational activities such as inventory management, escalated service requests, following up on customer applications, filing, opening, and closing activities and manage, load, and reconcile cash transactions between treasury and various branch units CRU and execute routine tasks service requests, transactions, queries within relevant service level agreements
• The candidates should be able to probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice and organize work information to ensure accuracy and completeness and act as a key member of a collaborative and versatile branch and market team
• The candidates should be able to take the initiative to find creative approaches that make each customer’s experience feel personal and look for ways to contribute to the ongoing improvement of the overall branch customer experience and contribute to business results and the overall experience delivered in the branch
• The candidates should be able to work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts and follow through on risk and compliance processes and policies to ensure safeguarding customers’ assets, maintaining their privacy, and acting in their best interest
• The candidates should be able to keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical requirements of the industry and maintain current knowledge of personal banking products, practices, and trends and integrate them into customer conversations
• The candidates should be able to identify and report suspicious patterns of activity suspected to be related to money laundering and comply with legal and regulatory requirements for the jurisdiction and protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements
• The candidates should be able to complete standardized tasks under supervision and perform initial problem-solving within given rules or limits and escalate and Broader work or accountabilities

Benefits:

• The candidates will get health, wellness, insurance, retirement and savings plans

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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