Customer experience associate
TD Canada Trust’s Personal and Commercial Banking Department based in Dieppe, NB is inviting applications from suitable candidates for the position of Customer experience associate. TD Canada Trust’s Personal and Commercial Banking Department offers comprehensive financial services, including savings accounts, mortgages, loans, and business banking solutions. It focuses on delivering personalized experiences through innovative digital tools and robust customer support. It stands out for its customer-centric approach and reliable financial management. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Customer experience associate
No of Vacancies: 3
Salary: Salary is not mentioned, $20.00 – $25.00 hourly estimated salary
Employment Type: Part time
Location: Dieppe, NB, CA
Shift: 18.75 Hours/Week, On Site
Requisition ID: R_1364804
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a High School diploma
Experience: Candidates should have 1 year of experience in the relevant field
Other Requirements:
- The candidates should use communication skills to exchange and clarify product or process information with composure and ensure details are understood
- The candidates should have working knowledge and skills developed through formal training or work experience
- The candidates should be able to be knowledgeable of and comply with the Bank Code of Conduct
- The candidates should have a post-secondary or undergraduate degree in a related field
Responsibilities:
- The candidates should be able to create an exceptional customer experience with every interaction and contribute to the ongoing improvement of the branch customer experience through service and advice and complete a broad range of financial transactions deposits, withdrawals, bill payments accurately and efficiently, assist with responding to and resolving customer concerns, escalating
- The candidates should be able to identify customer needs, determine solutions to problems, and open a limited range of products and services for customers and support the achievement of business objectives by meeting advice goals
- The candidates should be able to promote products, advice, services, and banking capabilities and understand and apply operating policies and procedures and contribute to business objectives for Operational Excellence and support the timely and accurate completion of business processes and procedures and escalate non-standard or high-risk transactions or activities
- The candidates should be able to support and participate in process improvement opportunities and ensure necessary due diligence to support the accuracy of all customer transactions or activities and participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment and support the team by continuously developing knowledge in their area
- The candidates should be able to participate in personal performance management and development activities, including cross-training within their team and keep others informed and up-to-date about relevant information related to day-to-day activities and contribute to a fair, positive, and equitable environment that supports a diverse workforce and act as a brand champion for their business area or function and the bank, both internally and externally
- The candidates should be able to established customer service skills to perform a range of routine activities and multi-step transactions with limited financial impact and a broad knowledge of the basic product suite supported by the business
- The candidates should be able to evaluate and recommend customer solutions from established options and understand how their duties relate to others in the customer or advice team and how the team integrates with others
- The candidates should be able to identify and assess customer problems in straightforward situations using standard procedures, escalating non-standard issues internally and impact team results through the quality of the services or information provided to customers
- The candidates should be able to follow standardized advice and customer service procedures and recommend opportunities to improve processes in their work area and generally report to a Manager Customer Experience or Branch Manager
Benefits:
- The candidates will get health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!