Passenger movement manager

Air Canada based in Toronto, ON is inviting applications from suitable candidates for the position of Passenger movement manager. Air Canada is largest airline, providing passenger and cargo transportation to over 220 destinations worldwide. It offers multiple service classes and operates through hubs in Toronto, Montreal, and Vancouver. It expands its global reach while serving both leisure and business travelers. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Also hiring: General Merchandise Associate PT

Job Description:

Employer Name: Air Canada
Position: Passenger movement manager
No of Vacancies: 3
Salary: Salary is not mentioned, $25.00 – $30.00 hourly estimated salary
Employment Type: Full time
Location: Toronto, ON, CA
Shift: Weekends and holidays
Job ID: 37060

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of post-secondary education
Experience: Candidates should have a minimum of two years of customer service experience, preferably with an airline

Physical Requirements:

The candidates should be eligible to work in the country of interest at the time of any employment offer, with the responsibility of obtaining any required work permits, visas, or other authorizations

Other Requirements:

The candidates should have the ability to work different shift patterns, including weekends and holidays
The candidates should have knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications
The candidates should have excellent verbal and written communication skills and a fundamental understanding of airline operations within a network carrier
The candidates should have a sound understanding of passenger accommodation and protection

Responsibilities:

The candidates should be able to serve as the primary gateway into SOC on matters of customer service and passenger movement, screen requests and set priorities for action by the Operations Manager (OCM) and team
The candidates should be able to coordinate within the Planning Unit for additional flying, diversions, and other special operations to enhance the customer experience, identify and protect mission-critical flying, including On-Time Performance objectives and crew duty day considerations
The candidates should be able to provide flight-specific customer analysis, including groups and priority passengers, in support of aircraft plans and assignments, coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities, and assigning action
The candidates should be able to ensure irregular operations and customer information are communicated to key operational stakeholders, such as airports and call centers, complete all flight forecasting activities accurately and in a timely manner
The candidates should be able to track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement, provide continuous feedback to the Manager, Passenger Movement, to improve the effectiveness of the passenger movement function
The candidates should be able to initiate and oversee the Emergency Response lock-out process, monitor day-of-flight opportunities, constraints, and recovery options from the Operating Branches, ensuring that customer impact and downline implications are considered in decision-making
The candidates should be able to provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online