Be a Game-Changer: Manager, Digital Workplace Transformation Wanted

Carleton University’s Enterprise Applications Department based in Ottawa, ON is inviting applications from suitable candidates for the position of Manager, digital workplace transformation. Carleton University’s Enterprise Applications Department focuses on providing technology solutions that support university operations. It offers systems for student records, finance, human resources, and more. It enhances the university’s digital infrastructure, improving user experience for both staff and students. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Carleton University
Department: Enterprise Applications
Position: Manager, digital workplace transformation
No of Vacancies: 1
Salary: $91310.00 – $118701.00 yearly
Employment Type: Full Time
Employee Group: Non-Union
Job Category: Information Technology
Location: Ottawa, ON, CA
Shift: 35 Hours/Week
Job ID: J0924-0111

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a Bachelor’s degree in computer science, information systems and business administration
Experience: Candidates should have 5+ years of experience managing IT systems, processes, and vendors

Physical Requirements:

• The candidates should have the ability to develop and lead major functional areas within the university
• The candidates should have proven ability to communicate effectively with senior management, peers, staff, and external stakeholders

Other Requirements:

• The candidates should have knowledge of leadership practices in people management, strategic planning, risk management, policy development, financial management, and stakeholder relationship management
• The candidates should be aware of current issues and trends at Carleton and in the higher education sector related to technology and information management
• The candidates should be familiar with contemporary best practices in information management, technology programs, and service delivery models
• The candidates should have knowledge of IT applications, infrastructure, security, and their integration and a solid understanding of project management principles
• The candidates should have demonstrated knowledge of Microsoft 365 tools, process automation (RPA), and Power BI, with the ability to leverage them to enhance Digital Experience (DEX)
• The candidates should be aware of ways to measure DEX and familiar with IT frameworks such as ITIL, including knowledge of incident, change, service request, and major-incident management
• The candidates should possess strong analytical and problem-solving skills, focusing on data-driven decision-making and continuous improvement and a passion for innovation, collaboration, and customer satisfaction
• The candidates should have a minimum of 7 years of experience in IT service delivery, with at least 3 years leading digital workplace teams or projects and 5+ years of direct managerial experience in mentoring and developing IT staff
• The candidates should have experience in strategic technology planning and policy development and experience managing a portfolio of digital workplace applications

Responsibilities:

• The candidates should be able to shape and execute Carleton University’s digital workplace strategy, leveraging Microsoft 365 tools, process automation (RPA), and Power BI capabilities
• The candidates should be able to lead efforts in delivering applications and services that enhance the Digital Employee Experience (DEX)
• The candidates should be able to oversee digital workplace functions, including operations, governance, and enablement, ensuring alignment with business outcomes and compliance with legal and regulatory requirements
• The candidates should be able to foster a culture of digital dexterity, promoting the use of digital tools and resources across the university

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online