Client Engagement Representative
CIBC based in Victoria, BC is inviting applications from suitable candidates for the position of Client Engagement Representative. CIBC holds a distinguished status as a substantial Canadian financial entity, maintaining a sturdy presence in the market. It provides a comprehensive array of financial alternatives, covering mortgages and diverse investment options. The organization emphasizes its client-centric approach and introduces creative banking solutions. CIBC remains a trustworthy partner for both individuals and businesses, fostering financial prosperity and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Engagement Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $25.00-$30.00 hourly estimated salary
Employment Type: Regular
Location: Victoria, BC, CA
Job Location: Victoria-550-2945 Jacklin Rd
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2402359
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should prioritize putting our clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
- The candidates should be motivated by collective success, recognizing that teamwork can transform a good idea into a great one. They should understand that an inclusive team that enjoys working together can bring a vision to life
- The candidates should be digitally savvy, seeking out innovative solutions and embracing evolving technologies. They should easily adapt to new tools and trends
- The candidates should love to learn, being passionate about growing their knowledge, and understanding that there is no limit to what they can achieve
- The candidates should bring their real selves to work, and living our values – trust, teamwork, and accountability
- The candidates should have experience in branch banking, showcasing proficiency in client relationship management
- The candidates should be adept at customer engagement and enhancing customer experience (CX)
- The candidates should possess the ability to identify opportunities for both the clients and the organization
- The candidates should demonstrate in-depth product knowledge related to banking services and products
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Centre
- The candidates should be able to operate as a Client Engagement Representative, serving as the first point of contact for most clients entering the banking centre
- The candidates should be able to engage clients in conversation to understand their immediate needs and identify opportunities
- The candidates should be able to use their knowledge of financial services products to assist clients with their day-to-day banking needs
- The candidates should be able to introduce clients to the appropriate team member based on their identified needs
- The candidates should be able to provide excellent customer service by being proactive, approachable, and knowledgeable
- The candidates should be able to contribute to creating a positive and welcoming environment for clients within the banking centre
- The candidates should be able to play a key role in building and maintaining strong client relationships
- The candidates should be able to engage in Client Engagement by helping clients manage their accounts and products
- The candidates should be able to focus on each client experience and make every interaction meaningful
- The candidates should be able to connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to demonstrate Problem Solving skills by listening, asking questions, and putting themselves in the client’s shoes
- The candidates should be able to act like owners by taking accountability for client issues and know when to collaborate with others to build better solutions together
- The candidates should be able to become technology experts and share their knowledge by introducing clients to mobile banking applications
- The candidates should be able to assist clients in better managing their banking needs through leveraging technology
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from Moment Makers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!