Customer Service Associate
City of Waterloo based in Waterloo, ON is inviting applications from suitable candidates for the position of Customer Service Associate. The City of Waterloo is a dynamic and innovative community committed to fostering sustainable growth and quality of life. The city provides essential services, urban planning, and infrastructure development to meet the needs of its residents. The City actively engages with the community, promoting civic participation and ensuring a high standard of living for its residents. Waterloo stands as a model of progressive urban development in Ontario. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Waterloo
Position: Customer Service Associate
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Part-Time Casual (Continuous)
Location: 101 Father David Bauer Drive, Waterloo, ON, N2L 0B4
Primary Work Location: Waterloo Memorial Recreation Complex (WMRC)
Schedule: Full-Time
Hours of Work: up to 24 hours / week
Requisition ID/Job ID: PT24-35
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a post-secondary education in a related field or equivalent combination of education and experience
Experience: Candidates should have experience providing front line customer service
Other Requirements:
- The candidates should have experience in handling cash and related administrative duties
- The candidates should demonstrate a sound customer-service focus with excellent communication and interpersonal skills
- The candidates should exhibit demonstrated problem-solving skills and the ability to work well both independently and in a team setting
- The candidates should demonstrate the ability to effectively multi-task and handle changing priorities
- The candidates should possess strong organizational skills and attention to detail
- The candidates should have proficient computer skills (MS Office, Excel, Word)
- The candidates should have previous experience using booking and registration software (i.e., CLASS or ActiveNet) would be considered an asset
- The candidates should have a satisfactory police vulnerable sector check will be required as a condition of hire
Responsibilities:
- The candidates should be able to ensure an exceptional customer experience for City of Waterloo facility guests
- The candidates should be able to address general inquiries from members of the public and help to address any issues or concerns
- The candidates should be able to provide guests of our facilities with information about recreational programs, registration, and revenue collection for various programs
- The candidates should be able to answer telephones and direct customers as required
- The candidates should be able to follow all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness
- The candidates should be able to reconcile and balance revenues, facility bookings, admissions, and rentals
- The candidates should be able to maintain a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment
- The candidates should be able to communicate and interact effectively with other facility staff and coworkers
- The candidates should be able to perform opening and closing duties and other administrative tasks as required
Benefits:
- The candidate will receive certification as a Living Wage Champion
- The candidate will be eligible for the Defined Benefit Pension Plan (OMERS) for all employees
- The candidate will have access to substantial internal and external training and development opportunities
- The candidate will have opportunities to get involved and give back to the community
- The candidate will participate in employee-wide events, activities, site visits, BBQs, etc.
- The candidate and their family members will receive a complimentary FitPass for City of Waterloo leisure, swim, and fitness drop-in programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!