Technical support advisory(Remote Job/Work from Home)
Microsoft based in Vancouver, BC is inviting applications from suitable candidates for the position of Technical support advisory. Microsoft is a global tech company specializing in software, services, and devices. It offers Windows, Microsoft 365, Azure cloud, and enterprise solutions. The company empowers productivity, collaboration, and digital transformation. Microsoft leads the market by driving innovation across consumer and business sectors. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Microsoft
Position: Technical support advisory(Remote Job/Work from Home)
No of Vacancies: 3
Salary: $91000.00 – $168400.00 hourly
Employment Type: Full Time – Remote Job
Discipline: Technical Support Advisory
Role type: Individual Contributor
Profession: Technical Support
Location: Vancouver, BC, Canada
Job ID: 1817036
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have 3+ years of prior product, customer support, and/or technical support experience, or possess equivalent experience
Physical Requirements:
- The candidates should demonstrate a strong background in customer support and technical support services
- The candidates should be analytical thinkers with the ability to diagnose and resolve business problems
- The candidates should have the ability to communicate effectively across a variety of stakeholders, including internal engineering teams, external delivery partners, data analytics teams, and others
- The candidates should be suited for a role in Technical Support Advisory, bringing both technical knowledge and strategic insight to support engagements
Other Requirements:
- The candidates should have 4+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting experience; or a Bachelor’s degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership and 3+ years of related experience
- The candidates should be able to meet Microsoft, customer, and government security screening requirements, including successfully passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
- The candidates should have hands-on experience with system development, network operations, and software support, consulting or technical troubleshooting experience
Responsibilities:
- The candidates should be able to ensure timely case resolution by driving engineer readiness through skills-gap analysis and alignment with product
- The candidates should be able to perform case reviews and customer wellness checks while ensuring process compliance and progression of complex technical cases
- The candidates should be able to mentor engineers to enhance collaboration across teams, technologies, and lines of business
- The candidates should be able to contribute to customer self-help and volume deflection by identifying pain points and producing troubleshooting guides or readiness content, collaborate with stakeholder teams to deliver feedback for product and process improvements
- The candidates should be able to manage release and readiness activities by ensuring communication, timing, and monitoring are consistently executed, partner with training development and knowledge content teams to prioritize and manage team-identified
- The candidates should be able to drive workflow process and policy improvements aimed at enhancing customer experience, monitor and evaluate performance, support readiness, and improve support quality within the Delivery Partner ecosystem
- The candidates should be able to anticipate customer and advocate needs, taking proactive steps to meet and exceed expectations, recognize key customer issues and either create or facilitate the development of solutions to address them
- The candidates should be able to collaborate effectively with peers to leverage shared successes and build on them, communicate and network effectively, including influencing others and building trusted relationships with third-party suppliers
Benefits:
- The candidates will get Industry leading healthcare, Savings, investments and Giving programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!