Bilingual Business Support Analyst (Call Centre)
Bank Of Montreal (BMO) based in Toronto, ON is inviting applications from suitable candidates for the position of Business Support Analyst. The Bank of Montreal (BMO) holds a significant position as one of Canada’s most ancient and distinguished financial institutions, playing a vital role in the economic development of the country. BMO offers personal and commercial banking services, along with wealth management. BMO remains a reliable financial ally for individuals, businesses, and institutions. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Bank Of Montreal (BMO)
Position: Bilingual Business Support Analyst (Call Centre)
No of Vacancies: 1
Salary: Salary is not mentioned, $30.00-$35.00 hourly estimated salary
Employment Type: Full time
Location: Toronto, ON
Job Location: VIRTUAL59 – HomeRes – ON – BMO
Schedule: Full time
Requisition ID/Job ID: R240001853
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have post-secondary degree in related field of study or an equivalent combination of education and experience
Experience: Candidates should have typically between 3 – 5 years of relevant experience
Other Requirements:
- The candidates should have good PC skills, particularly in MS Word, Excel, and PowerPoint
- The candidates should demonstrate good knowledge of the business/group processes, procedures, tools, and technology
- The candidates should possess knowledge of applicable risk and regulatory requirements and understand their impact on the business/group
- The candidates should have specialized knowledge from education and/or business experience
- The candidates should exhibit in-depth verbal and written communication skills
- The candidates should demonstrate in-depth collaboration and team skills
- The candidates should showcase in-depth analytical and problem-solving skills
- The candidates should possess in-depth influence skills
- The candidates should possess call centre experience
- The candidates should Possess Canadian Securities Course (CSC) to be an asset
Responsibilities:
- The candidates should be able to provide first and/or second level business support, advice, and guidance to sales and service colleagues, specifically through Business Help Desks
- The candidates should be able to act as trusted advisors to stakeholders, offering expertise in business processes, policies, procedures, products, and/or systems
- The candidates should be able to share extensive business knowledge in an effective, responsible, and timely manner to aid in delivering business results and minimizing risk
- The candidates should be able to develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs
- The candidates should be able to provide advice and guidance to the assigned business/group on the implementation of solutions
- The candidates should be able to support the execution of strategic initiatives in collaboration with internal and external stakeholders
- The candidates should be able to build effective relationships with internal and external stakeholders, ensuring alignment between them
- The candidates should be able to break down strategic problems, analyze data and information to provide insights and recommendations
- The candidates should be able to lead and participate in team projects, staying up to date on new initiatives and processes
- The candidates should be able to execute work to deliver timely, accurate, and efficient service
- The candidates should be able to provide coaching guidance to junior team members
- The candidates should be able to analyze data and information to provide insight and recommendations
- The candidates should be able to provide first point of contact operational support to internal business partners and end clients
- The candidates should be able to provide excellent service and support for all in-scope business groups, products, policies, and procedures
- The candidates should be able to maintain solid knowledge within subject matter specialties
- The candidates should be able to notify and provide regular updates on operational issues to business partners
- The candidates should be able to ensure Incident Management Processes are followed
- The candidates should be able to support change management of varying scope and type, with tasks typically focused on execution and sustainment activities
- The candidates should be able to support the development of tailored messaging, which may include writing, editing, and distributing communications
- The candidates should be able to organize work information to ensure accuracy and completeness
- The candidates should be able to coordinate and execute specific activities for the implementation of strategic initiatives, including tracking metrics and milestones
- The candidates should be able to focus on a specific business/group
- The candidates should be able to think creatively and propose new solutions
- The candidates should be able to exercise judgment to identify, diagnose, and solve problems within given rules
- The candidates should be able to work mostly independently, with broader work or accountabilities assigned as needed
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!