Bilingual customer experience specialist – Airport
Air Canada’s Airport Operations Department based in Montreal, QC is inviting applications from suitable candidates for the position of Bilingual customer experience specialist. Air Canada’s Airport Operations Department manages ground services to ensure smooth passenger and aircraft handling. It provides check-in, baggage handling, gate management, and aircraft turnaround services. It minimizes delays and ensures safety. This department is vital in maintaining the airline’s market leadership in domestic and international travel. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Department: Airport Operations
Branch:Â Airports Canada and CX Strategy
Position: Bilingual customer experience specialist – Airport
No of Vacancies: 4
Salary: $17.30 hourly
Employment Type: Permanent/Full Time
Job Category: Unionized (UNIFOR)
Location: Montreal, QC, Canada
Job ID: 36153
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have a strong ability to solve problems and find solutions, following the guidelines and policies, be safety and security conscious and be eligible to work in Canada
- The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations, as outlined by Transport Canada
- The candidates should be available to work rotating shift patterns over a 24-hour period, including weekends and holidays and the ability to walk long distances and stand for extended periods
- The candidates should be able to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility and demonstrate the ability to work within strict timelines to maintain on-time performance
Other Requirements:
- The candidates should be available to attend and successfully pass a five (5) to seven (7) week full-time paid training program and adhere to Air Canada’s attendance and grooming standards
- The candidates should have previous customer service experience with strong interpersonal skills and have excellent communication and teamwork skills
Responsibilities:
- The candidates should be able to conduct customer check-in and prepare and issue boarding passes
- The candidates should be able to assist pre-boarding customers and provide information on flight schedules and routes
- The candidates should be able to assist customers requiring special assistance throughout their journey, ensuring timely and safe transport to designated gates or baggage claims
- The candidates should be able to actively move throughout the airport to attend to assigned work areas
Benefits:
- The candidates will get including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!