Bilingual Customer Relations Representative
Air Canada based in Dorval, QC is inviting applications from suitable candidates for the position of Bilingual Customer Relations Representative. Air Canada can be termed as Canada’s largest domestic and international airline that is serving more than 210 airports on six varied continents. Our company is among the 20 largest airlines in the world and serves more than 50 million customers each year. We are a company governed by an eleven-member Board of Directors committed to meeting high standards of corporate governance in all aspects of the Corporation’s affairs. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer’s Name: Air Canada
Position: Bilingual Customer Relations Representative
No of Vacancies: To be determined
Salary: $18.70 per hour
Employment Type: Full time
Location: Dorval, QC
Shift: To be determined
Requirements:
Languages: Candidates must have knowledge of the Bilingual Languages (English, French, Spanish, Korean, Japanese, Cantonese, or Mandarin)
Education: Candidates need standard educational qualification such as high school diploma or equivalent
Experience: Candidates don’t need experience although having experience is an asset
Other Requirements:
- The candidate should be passionate about reaching new heights, teamwork and making a meaningful contribution
- The candidate should be an enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier
- The candidate should have a strong customer service background and also have a strong interpersonal and teamwork skills
- The candidate should be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays and also have a strong organizational and decision-making skills
- The candidate should have good problem-solving and conflict-resolution skills and also have strong time-management skills and an ability to work autonomously
- The candidate should have an ability to adapt, to not only new procedures and policies, but new technology
- The candidate should be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Responsibilities:
- The candidate should be able to anticipate and identify customer’s needs and also go above and beyond searching for ways to retain customers
- The candidate should be able to respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances and also evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer
- The candidate should be able to provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery and also perform other associated duties as required
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!