Coordinator Customer Service
Canadian Pacific (CP), Department of Information Services based in Winnipeg, Manitoba is inviting applications from suitable candidates for the position of Coordinator Customer Service. Canadian Pacific (CP), Department of Information Services is a vital pillar of CP’s technological prowess. This dedicated team is at the forefront of revolutionizing the rail industry through innovative IT solutions. From optimizing logistics to enhancing communication networks, CP’s Information Services department leverages cutting-edge technology to ensure the seamless functioning of the vast rail network. Their commitment to digital excellence empowers CP to maintain its leadership in the transportation sector, fostering efficiency, connectivity, and data-driven decision-making across the organization. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Pacific (CP)
Department: Information Services
Position: Coordinator Customer Service
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full-Time
Location: Winnipeg, Manitoba
Req ID: 101591
Position Type: Non-Union
Country: Canada
% of Travel: 0-10%
Job Grade: 5
Job Available to: Internal & External
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a Bachelor’s degree or Equivalent Railway Experience
Experience: Candidates should have Railway experience
Physical Requirements:
- The candidates should be capable of passing a criminal history check
- The candidates should be able to provide satisfactory references
- The candidates should be able to produce daily and weekly shipment tracking and/or performance reports
- The candidates should be able to communicate key information to allow for the effective resolution of customer issues with internal stakeholders
Other Requirements:
- The candidates should be proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
- The candidates should have the ability to handle difficult customers and remain professional and composed, adapting to customers’ communication styles
- The candidates should demonstrate a high degree of customer focus
- The candidates should have effective communication skills, including strong written and oral skills to respond to internal and external requests for information
- The candidates should possess strong problem-solving, organizational, and planning skills
- The candidates should have the ability to work under strict timelines and handle pressure effectively
- The candidates should be results-oriented with a sense of urgency
- The candidates should be capable of performing in a 24×7 environment
- The candidates should deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails
- The candidates should quarterback the resolution of customer issues, monitor customer shipments as required, and manage customer expectations and relationships
Responsibilities:
- The candidates should be able to address customer inquiries and customer-identified problems
- The candidates should be able to initiate the resolution of customer issues and report back to the customer on the plan to resolve them
- The candidates should be able to provide shipment information and expedite shipments to meet customer requirements
- The candidates should be able to handle contacts (calls, emails) from a variety of customers, both external and internal, on a variety of topics, including shipment status, online tools, empty supply status
- The candidates should be able to initiate proactive shipment monitoring to identify current and potential customer shipment issues
- The candidates should be able to initiate resolution with advance notification to customers when a service disruption occurs
- The candidates should be able to identify systemic issues and engage the appropriate channels
- The candidates should be able to educate and encourage customers to use CPKC’s online tools to access shipment information
- The candidates should be able to contribute to improvements in network and asset efficiency and improve the movement of shipments through the creation of daily Urgent Shipment Notice items, action plans, and interactions
Benefits:
- The candidates will get performance incentive program, annual fitness subsidy, and part-time studies program
- The candidates will get flexible and competitive benefits package, competitive company pension plan, and employee share purchase plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!