Corporate service delivery coordinator
City of Saskatoon’s Organization Strategy Execution department is inviting applications from suitable candidates for the position of Corporate service delivery coordinator. City of Saskatoon’s Organization Strategy Execution department aligns goals with initiatives for effective implementation. It oversees project management and change initiatives to enhance operational efficiency. Through strategic planning and collaboration, it strengthens Saskatoon’s governance and service delivery, fostering continuous improvement in the market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Saskatoon
Department: Organization Strategy Execution
Division: Strategy and Transformation
Position: Corporate service delivery coordinator
No of Vacancies: 1
Salary: $86211.84 – $101175.60 yearly
Employment Type: Permanent/Full Time
Labour Group: SCMMA
Location: 222 3rd Ave N, Saskatoon, SK S7K 0J5, Canada
Shift: 36.67 Weekly Hours
Job ID: 3205
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Degree in business administration, commerce or equivalent in related field
Experience: Candidates should have Seven to nine years’ progressively responsible experience in customer service delivery, including policy development and implementation
Other Requirements:
- The candidates should possess thorough knowledge of customer service and service delivery principles, processes, trends, and issues
- The candidates should have knowledge of municipal operations, programs, and policies and should demonstrate knowledge of the principles of research and policy development
- The candidates should exhibit the ability to analyze data, identify underlying issues/problems, and recommend required changes
- The candidates should demonstrate the ability to establish and maintain relationships with the public, civic staff, representatives of other agencies, and elected officials
- The candidates should have the demonstrated ability to communicate effectively orally and in writing, including the ability to prepare and present reports
- The candidates should possess skill in the use of a computer using the Microsoft Office suite
Responsibilities:
- The candidates should be able to ensure reliable and responsive service by coordinating strategic and operational processes relating to citizen service, developing and implementing service standards, and fostering collaborative cross-departmental partnerships
- The candidates should be able to coordinate with management in setting requirements, priorities, and standards for customer service and project planning and able to develop and implement corporate protocols related to citizen complaints and resolutions, including developing processes and timelines for complaint resolution
- The candidates should be able to respond to complex and multi-departmental inquiries that are referred by all departments within the corporation and able to act as the main point of contact for Senior Management and City Council in resolving issues brought forward by citizens related to civic service delivery
- The candidates should be able to coordinate with internal stakeholders to align citizen-centric initiatives across business units and departments and foster relationships among these stakeholders to ensure citizens’ needs are met through one point of contact
- The candidates should be able to identify individuals/groups to act as the main point of contact and take ownership of requests from citizens where transactions may require interacting with multiple stakeholders within the corporation
- The candidates should be able to support business improvements by identifying, analyzing, and documenting gaps that exist between current and desired corporate service delivery processes, identifying common themes that will provide opportunities for staff training and/or simplification, automation, and integration of services and systems
- The candidates should be able to identify and create corporate, departmental, and division-specific training required to support the implementation of corporate standards regarding citizen service and able to prepare and monitor the budget for the Corporate Services Delivery function
- The candidates should be able to maintain awareness of emerging trends and best practices related to citizen service and service delivery, identifying improvements, trends, issues, and processes by reviewing best practices used by other organizations, conferences, and published materials
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!