Customer Experience Associate
Scotiabank based in Port Coquitlam, BC is inviting applications from suitable candidates for the position of Customer Service Representative. Scotiabank holds a prominent position as a global financial institution, providing a varied range of financial products, including banking, investment, and insurance solutions. The existence of Scotiabank underscores its dedication to local communities, contributing to economic development and financial well-being. Scotiabank persistently plays a crucial role in influencing the financial landscape and empowering individuals and businesses alike. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Scotiabank
Division: Shaughnessy Station Branch
Position: Customer Experience Associate
No of Vacancies: 1
Salary: Salary is not mentioned, $20.00-$25.00 hourly estimated salary
Employment Type: Full Time
Location: Port Coquitlam, BC, CA
Work Location: Port Coquitlam, BC
Work Hours: 18.75 Hours/Week
Schedule: Full Time
Requisition ID/Job ID: 191764
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be available to work a flexible schedule
Other Requirements:
- The candidates should have proven customer service skills through work or community involvement
- The candidates should be willing to assist in a professional, friendly, and efficient manner
- The candidates should be comfortable in simple sales situations
- The candidates should have strong technical skills and the ability to promote digital and self-service banking options to our customers
Responsibilities:
- The candidates should be able to embody the role of a Customer Experience Associate, being the face, character, and heart of Scotiabank branches
- The candidates should be able to prioritize customer satisfaction, putting customers first and helping them achieve their financial goals
- The candidates should be able to connect with customers in a relatable way, demonstrating a people-centric approach
- The candidates should be able to play an essential role in the Canadian Banking Branch network, focusing on providing exceptional service throughout the customer’s journey
- The candidates should be able to take a proactive approach to discovering our customer’s needs and listen to understand what they are asking for
- The candidates should be able to process day-to-day transactions efficiently
- The candidates should be able to nurture rich, long-standing relationships with customers
- The candidates should be able to contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
- The candidates should be able to showcase technology expertise and share knowledge by introducing clients to our mobile banking applications, assisting them in better managing their banking needs
- The candidates should be able to build strong customer relationships and deliver excellent customer service
- The candidates should be able to uncover and solve customers’ needs effectively
- The candidates should be able to explain complicated concepts in a simple and understandable manner
- The candidates should be able to demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
- The candidates should be able to showcase eagerness to learn and determination to succeed
Benefits:
- The candidate will get diverse opportunities for professional development
- The candidate will get competitive compensation and benefits package
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!