Customer Service Agent – Cargo
AIR Canada based in MONCTON, NB is inviting applications from suitable candidates for the position of Customer Service Agent – Cargo. Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: AIR Canada
Position: Customer Service Agent – Cargo
No of Vacancies: To be determined
Salary: $19.87 hourly
Employment Type: Part time, Permanent employment
Location: MONCTON, NB, Canada
Shifts: Part-time, early mornings, evenings, weekends, and statutory holidays
Requirements:
Languages: Candidates must have knowledge of the English and French languages
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Physical Requirements:
- The candidate should be able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms)
- The candidate should be flexible and adaptable
- The candidate should be able to work under various climatic conditions
Other Requirements:
- The candidate should have a valid driver’s license
- The candidate should have excellent computer skills
- The candidates should have excellent communication skills
- The candidate should be Customer service oriented, organized, and excellent at managing time
- The candidate should pass security clearance and obtain the Transport Canada security card.
- The candidate should have proficiency in Word, Excel, and PowerPoint
- The candidate should have the Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times
- The candidate should be a Canadian citizen or have landed immigrant status
- The candidate should be available to travel and attend a 2–4-week initial full time mandatory training program off-site
Responsibilities:
- The candidate should perform shipment tracking and World Tracer transactions
- The candidate should prepare records and documents using multiple Cargo systems
- The candidate should perform data entry in multiple Cargo systems
- The candidate should deal with customer complaints regarding lost, mishandled, delayed, or damaged shipments
- The candidate should perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in, and delivery
- The candidate should work on a cloud-based CRM system to reply to customer interactions through telephone and email
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!