Government Of Ontario, Organization Ministry of Mines, based in Sudbury is inviting applications from suitable candidates for the position of Customer Service Clerk. Government Of Ontario, Ministry of Mines holds a central role in the province’s mineral resource sector. This organization is responsible for the stewardship and sustainable management of Ontario’s rich mineral resources. It oversees the regulation and development of mining activities, ensuring environmental protection and economic growth. The Ministry of Mines actively promotes exploration and investment in Ontario’s mineral sector, contributing to job creation and economic prosperity. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Government Of Ontario
Position: Customer Service Clerk
No of Vacancies: 3
Salary: $25.02 – $29.09 hourly
Employment Type: 2 Permanent
Location: Sudbury
Job Id: 203690
Job Code: 08OAD – Office Administration 08
Organization: Ministry of Mines
Division: Mines and Minerals Division – Information and Lands Branch
Address: 1 Bilingual Permanent, 933 Ramsey Lake Rd, Sudbury, North Region. 1 Permanent, 933 Ramsey Lake Rd, Sudbury, North Region
Compensation Group: Ontario Public Service Employees Union
Schedule: 3.7
Category: Administrative and Support Services
Posted on: Wednesday, August 30, 2023

Requirements:

Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should possess good customer service experience to provide courteous and friendly service to internal staff and external clients

Other Requirements:

• The candidates should be proficient in oral French language skills at the advanced level. Proficiency will be confirmed before hire
• The candidates should have demonstrated communication and interpersonal skills to interact tactfully and diplomatically with staff and clients in sometimes contentious situations
• The candidates should possess analytical and problem-solving skills to retrieve information, identify and resolve issues and discrepancies
• The candidates should have the ability to determine the nature of client requests/inquiries over the counter, mail, or telephone and refer clients to the appropriate staff member
• The candidates should have the ability to obtain, interpret, and apply knowledge of land tenure information and the Mining Act to process documents and respond to related general inquiries
• The candidates should be capable of applying office administrative practices and quality standards to provide a wide range of office support services
• The candidates should be able to operate office equipment (e.g., fax machines, photocopiers, microfiche, etc.) to copy materials and transmit correspondence
• The candidates should be proficient with computer systems and a variety of software packages such as word processing, spreadsheet, Internet/Intranet, email, and knowledge of data entry and database systems to enter and retrieve data
• The candidates should be familiar with equipment for taking payments in cash, debit, or credit
• The candidates should possess solid organizational and time management skills to follow up on incomplete time-sensitive documents
• The candidates should have the demonstrated ability to work independently and in a team environment

Responsibilities:

• The candidates should be able to provide clerical support as well as front-line customer service to clients
• The candidates should be able to perform Mining Lands Administration System (MLAS) data entry of information retrieved from time-sensitive documents
• The candidates should be able to receive documents filed under the Mining Act and check for completeness
• The candidates should be able to provide customer service to walk-in visitors, emails, and telephone callers by responding to routine questions using appropriate rules, guidelines, and procedures
• The candidates should be able to prepare and process general correspondence and form letters
• The candidates should be able to process incoming mail, file correspondence and documents, and maintain administrative databases
• The candidates should be able to provide backup reception duties, and sell products such as documents, maps, and abstracts to the public

How to apply:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Apply Online
https://www.gojobs.gov.on.ca/Apply.aspx?Language=English&JobID=203690

Source Link
https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=203690

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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