Customer Service Representative
CIBC based in Edmonton, AB is inviting applications from suitable candidates for the position of Customer Service Representative. CIBC stands as a prominent Canadian financial institution, upholding a robust presence in the market. It provides an extensive range of financial offerings, including home loans and investment alternatives. The company esteems its client-focused strategy and innovative financial services to improve user interactions. CIBC continues to be a reliable partner for both individuals and enterprises, fostering economic well-being and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Edmonton, AB, CA
Job Location: Edmonton-College Plaza
Schedule: Part time
Weekly Hours: 15
Requisition ID/Job ID: 2410015
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be flexible to work banking center hours, which may include evenings and weekends
- The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience
Other Requirements:
- The candidates should prioritize our clients, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do
- The candidates should be goal-oriented, motivated by accomplishing their goals, and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
- The candidates should love to learn, being passionate about growing their knowledge and possessing a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and respecting different perspectives. They should listen to and learn from the experiences of others
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and use their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to act as a Client Service Representative, answering questions, assisting with transactions, or proactively connecting clients with the right team members, serving as the first line of support as clients work towards their financial goals
- The candidates should be able to engage with clients to help them manage their accounts and products, focusing on the client experience and making interactions meaningful. They should be able to connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to demonstrate problem-solving skills by listening, asking questions, and empathizing with the client’s perspective. They should act like owners by taking accountability for client issues and knowing when to collaborate with others to find better solutions
- The candidates should be able to leverage technology by becoming experts in mobile banking applications and sharing their knowledge with clients to help them better manage their banking needs
Benefits:
- The candidate will get competitive salary, incentive pay
- The candidate will get banking benefits, a benefits program
- The candidate will get a defined benefit pension plan
- The candidate will get an employee share purchase plan and vacation offering
- The candidate will get wellbeing support, and MomentMakers
- The candidate will get our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!