Hotel guest services agent (Summer)
Fernie Alpine Resort based in Fernie, BC is inviting applications from suitable candidates for the position of Hotel guest services agent. Fernie Alpine Resort is a renowned ski destination located in the Canadian Rockies. It offers world-class skiing and snowboarding terrain in the winter and scenic trails for hiking and mountain biking in the summer. With its exceptional amenities and breathtaking surroundings, it remains a sought-after destination for outdoor enthusiasts, contributing to the tourism industry in the region. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Fernie Alpine Resort
Position: Hotel guest services agent (Summer)
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Seasonal/Full Time
Location: 5339 Fernie Ski Hill Rd, Fernie, BC V0B 1M6, Canada
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have previous professional work experience in a customer service role
Other Requirements:
- The candidates should have previous cash-handling experience
- The candidates should be proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems
- The candidates should have previous experience in a mountain or resort setting
- The candidates should have the ability to work flexible hours, including weekends, evenings, and holidays
- The candidates should have the ability to stand for extended periods of time
- The candidates should have a passion for sports and the outdoors
Responsibilities:
- The candidates should be able to ensure a comfortable and friendly atmosphere for both guests and staff
- The candidates should be able to print day tickets and season passes for guests and able to handle cash, including a daily float, and debit and credit card transactions
- The candidates should be able to process season pass requests online and in person, print, and distribute passes
- The candidates should be able to respond to inquiries in person, via email, and phone and able to promote and sell all products and experiences available at the resort
- The candidates should be able to address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate
- The candidates should be able to ensure daily communication between various departments and within the team as needed (Food & Beverage, Mountain Operations, Retail & Rental) to provide accurate and up-to-date information to guests about resort services and products
- The candidates should be able to know and adhere to the policies, rules, and protocols outlined in the RCR Employee Handbook
- The candidates should be able to know and follow all safe work procedures included in the Safety Management Program
- The candidates should be able to know and comply with all expectations of the Injury Management/Return-to-Work Programs
- The candidates should be able to perform other tasks and duties that are applicable
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!