Patient and family experience specialist
Centre for Addiction and Mental Health (CAMH) based in Toronto, ON is inviting applications from suitable candidates for the position of Patient and family experience specialist. Centre for Addiction and Mental Health is a premier mental health institution specializing in research, treatment, and advocacy. It offers comprehensive psychiatric care, innovative research, education, and community outreach programs. As a leader in the mental health sector, CAMH sets standards for evidence-based practices, fosters collaboration, and promotes mental wellness initiatives, impacting individuals and communities nationwide. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Centre for Addiction and Mental Health (CAMH)
Position: Patient and family experience specialist – Patient and family experience
No of Vacancies: 4
Salary: Salary is not mentioned, $25.00 – $30.00 hourly estimated salary
Employment Type: Full time
Job Category: Non Union
Location: Toronto, ON, Canada
Requisition ID: 518
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have completion of Master’s degree
Experience: Candidates should have experience working in a hospital or mental health and addictions field
Physical Requirements:
- The candidates should excel in time management
- The candidates should have the capacity to attend to their duties with minimal supervision
Other Requirements:
- The candidates should be a regulated health professional in good standing with their respective College and management training or Alternative Dispute Resolution certification
- The candidates should possess awareness of the impact of stigma experienced by individuals with lived experience of mental health illnesses and addictions
- The candidates should have the ability to manage multiple activities effectively
- The candidates should be skilled at developing and delivering presentations
- The candidates should possess superior organizational and communication skills, tact, diplomacy, sound judgment, strong written, verbal and analytical skills
- The candidates should demonstrate conscientiousness, empathy, mindfulness, objectivity, and the ability to engage with others in a compassionate and productive manner
- The candidates should effectively manage unpredictable, stressful situations and conflicting priorities
- The candidates should possess superior computer, data management and basic statistical analysis skills
- The candidates should be proficient in using the advanced level Microsoft Office suite of applications, Adobe Acrobat Professional, and related software, with the ability to quickly learn new applications
- The candidates should consider bilingualism (English and French) or proficiency in a second
Responsibilities:
- The candidate should be able to provide clinical expertise in supporting the Client Relations Coordinator with the day-to-day operations of the Client Relations Office
- The candidate should be able to offer support and guidance to the Client Relations Coordinator and Family Resource Centre Coordinator in handling complex cases, including direct engagement with patients, families, and the public to address concerns
- The candidate should be able to assist the Client Relations Coordinator in maintaining case files in the internal tracking system and ensuring timely responses to questions and concerns from stakeholders
- The candidate should be able to provide support and education to staff and physicians seeking proactive guidance from the Client Relations Office in navigating complex situations, including developing and delivering education and training for clinical teams
- The candidate should be able to participate in CAMH risk management and quality improvement initiatives, ensuring adherence to confidentiality and discretion
- The candidate should be able to liaise effectively with internal stakeholders, including the Quality and Patient Safety team, Office of CAMH President and CEO, Chief Medical Officer, Legal Office, CAMH leaders and managers, Empowerment Council, Psychiatric Patient Advocates, Office of Provincial Ombudsman, and clinical leadership
- The candidate should be able to prepare correspondence, formal reports, presentations, and other documents
- The candidate should be able to support a workplace culture that embraces diversity, encourages teamwork, and complies with all applicable regulatory and legislative requirements
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!