Senior technical support specialist 1
City of Toronto’s Technology Services division is inviting applications from suitable candidates for the position of Senior technical support specialist 1. City of Toronto’s Technology Services division advances digital solutions in municipal operations, specializing in information technology and innovation. It ensures seamless connectivity and efficient technological infrastructure, contributing to Toronto’s reputation as a technologically progressive municipality. It enhances Toronto’s digital capabilities, solidifying its position in the market for efficient and modern municipal services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Toronto
Division: Technology Services
Section: Technology Services Delivery
Position: Senior technical support specialist 1
No of Vacancies: 1
Salary: $112000.00 – $144200.00 yearly
Employment Type: Full time/Permanent
Job Category: Information and Technology
Affiliation: Non-Union
Location: 703 Don Mills Rd.North York, ON, M3C 3N3, Canada
Shift: Monday to Friday, 35 hours per week
Job ID: 40727
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Post-secondary degree or diploma in Computer Science/Engineering or a related discipline
Experience: Candidates should have extensive experience in IT Infrastructure and Operations with applied experience in an IT production, systems management or development environment
Physical Requirements:
- The candidates should demonstrate the ability to handle multiple competing priorities while working on multiple, complex, highly visible projects
Other Requirements:
- The candidates should have extensive experience in leadership of a project/team or supervisory experience required to direct, train, coach, and to motivate a diverse team of employees to achieve optimal results in a fast-paced service-oriented environment
- The candidates should possess considerable experience in information systems security, risk management, and/or IT-related function with an emphasis on Information and Data Protection, Infrastructure, Identity and Endpoint Security, Security Intelligence, and Analytics
- The candidates should have considerable experience with designing, deploying, and operating firewalls, proxies, load balancers, gateways, and remote access systems in a large corporate environment
- The candidates should possess considerable experience with designing and implementing security solutions for integration of on-premises and Cloud/Internet-based systems, which is an asset
- The candidates should have experience with Checkpoint and other firewall products, experience with Zscalar and other SASE products and experience integrating SAML, OIDC, OAUTH
- The candidates should demonstrate excellent organizational, financial, and project management skills
- The candidates should possess strong communication skills and Strong troubleshooting skills
Responsibilities:
- The candidates should be able to work within a large corporate technology services environment consisting of thousands of workloads, high-capacity compute and storage systems, enterprise directories, databases, messaging systems, system and security management tools
- The candidates should be able to design and implement corporate-wide Technology Services strategies, policies, standards, and guidelines to support the City of Toronto’s business and service delivery objectives
- The candidates should be able to lead a team of Internet Services, Security, and Network specialists in providing implementation, operations, project review and integration, service development, and advanced troubleshooting of all aspects of perimeter security and network ingress/egress
- The candidates should be able to coordinate and supervise the activities of the team, including administrative functions and purchasing activities, manage the operation and maintenance of the City’s perimeter Internet service platforms (firewalls, proxies, load balancers, gateways), and direct the design and construction of upgrades and enhancements of enterprise technologies
- The candidates should be able to design, architect, analyze, and implement detailed plans and recommend policies/procedures regarding program-specific requirements
- The candidates should be able to supervise, motivate, and train assigned cross-divisional project staff, ensuring effective teamwork, high standards of work quality, continuous learning, and innovation
- The candidates should be able to supervise the day-to-day project operation of all assigned staff, including scheduling, assigning, and reviewing work, authorizing and coordinating vacation and overtime requests, monitoring and evaluating staff performance, and recommending disciplinary action when necessary
- The candidates should be able to provide input into and administer assigned budget and purchasing, ensuring that expenditures are controlled and maintained within approved budget limitations
- The candidates should be able to develop, manage, and report on detailed project plans, ensure effective corporate standard system security and internal processing controls are maintained, and provide risk assessment and potential impact analysis on enterprise systems and users
- The candidates should be able to lead in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participate in the evaluation and selection of technical solutions
- The candidates should be able to provide advice and consultation to business users and other technical staff, lead technical project teams, and provide senior-level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning, and performance tuning
- The candidates should be able to perform hardware, software, appliance, and related tools installation, configuration, maintenance, and upgrades, perform account management, system monitoring, and security services, and provide enterprise-wide backup and disaster recovery services
- The candidates should be able to establish City-wide standards related to the operability and high availability of corporate data center software/hardware products, review, evaluate, recommend, and comment on emerging technologies and business innovation, and work with highly confidential information, available 7×24 while on-call to respond to critical page alerts
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!