Reservation agent
Panorama Mountain Resort based in Panorama, BC is inviting applications from suitable candidates for the position of Reservation agent. Panorama Mountain Resort is a premier year-round destination offering skiing, snowboarding, and heli-skiing in winter, alongside mountain biking, hiking, and award-winning golf in summer. The resort features extensive terrain, diverse accommodation options, and a vibrant alpine village. It caters to adventure seekers, families, and relaxation enthusiasts, positioning itself as a leading destination for outdoor recreation and memorable experiences. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Panorama Mountain Resort
Position: Reservation agent
No of Vacancies: 3
Salary: Salary is not mentioned, $18.00 – $22.00 hourly estimated salary
Employment Type: Full time
Location: 2030 Summit Dr, Panorama, BC V0A 1T0, Canada
Requisition ID: 1308
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be available to work weekends and varied hours, including evenings and early mornings
Other Requirements:
- The candidates should have previous reservations call center experience or experience working with a multi-phone system where multitasking
- The candidates should have previous sales experience in the hospitality industry, with preferred skills in computer literacy and phone sales
- The candidates should have strong attention to detail and thrive in a multi-tasking environment
- The candidates should be comfortable using multiple computer systems, phone, internet, e-mail, and other applications to communicate with customers
- The candidates should communicate clearly and effectively, with the ability to empathize and build rapport with a wide variety of customers and solution-oriented team players
Responsibilities:
- The candidates should be able to respond to all calls, e-mails, voice mails, faxes, or in-person requests in a timely, knowledgeable, courteous, and professional manner
- The candidates should be able to provide accurate quotes and information to customers, ensuring they are aware of various packages, specials, applicable conditions, deposit and cancellation policies, check-in and check-out times, and descriptions of additional services or amenities included in the price
- The candidates should be able to stay knowledgeable about the resort and event calendar, activities, and recreational opportunities offered at Panorama throughout the year and effectively communicate this information to guests via phone, e-mail, or in writing
- The candidates should be able to complete reservations made through various channels, including phone, email, and online booking engines, to the highest standards, following all required policies and procedures
- The candidates should be able to book all-inclusive packages, including room, activities, food and beverage, and other package components
- The candidates should be able to work with multi-resort systems for scheduling and booking package components
- The candidates should be able to adhere to all department, resort, and corporate policies, including Privacy and Business Conduct policies and procedures and assist with data input or any other clerical tasks
- The candidates should be able to complete a daily personal report, including calls handled, conversion rate, and accuracy checks, ensuring any tasks needing follow-up by a supervisor or another agent are noted and flagged for timely addressing by the appropriate person
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!