Senior Customer Experience Associate
Scotiabank based in Montréal, QC is inviting applications from suitable candidates for the position of Senior Customer Experience Associate. Scotiabank is a leading financial institution with a global footprint, offers a diverse range of financial products, including banking, investment, and insurance solutions. Scotiabank contributes to economic development and financial well-being. It continues to play a pivotal role in shaping the financial landscape and empowering individuals and businesses alike. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Scotiabank
Position: Senior Customer Experience Associate
No of Vacancies: 1
Salary: Salary is not mentioned, $18.00-$23.00 hourly estimated salary
Employment Type: Full Time
Location: Montréal, QC
Job Location: La Tour, Montreal, QC
Requisition ID/Job ID: 191938
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have previous banking experience as a strong asset
Physical Requirements:
- The candidates should be available to work a flexible schedule
Other Requirements:
- The candidates should have strong customer service skills, willing to assist in a professional, friendly, and efficient manner
- The candidates should have experience conducting simple sales, proactive marketing calls, and providing financial advice
- The candidates should possess strong technical skills, capable of promoting and demonstrating the use of digital/self-service banking options
Responsibilities:
- The candidates should be able to serve as the face, character, and heart of our branches as Senior Customer Experience Associates
- The candidates should be able to prioritize customer satisfaction and assist them in achieving their financial goals
- The candidates should be able to engage in meaningful conversations and provide support to customers with enthusiasm and drive
- The candidates should be able to focus on providing exceptional service throughout the customer’s journey as an essential member of the Canadian Banking Branch network
- The candidates should be able to act as a lobby leader, ensuring that customers are appropriately triaged and assisted
- The candidates should be able to contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, such as opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- The candidates should be able to nurture rich, long-standing relationships with customers
- The candidates should be able to become technology experts and share their knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- The candidates should be able to build strong customer relationships and deliver excellent customer service
- The candidates should be able to uncover and solve customers’ needs effectively
- The candidates should be able to explain complicated concepts simply for better understanding
- The candidates should be able to demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
- The candidates should be able to demonstrate eagerness to learn and determination to success
Benefits:
- The candidate will get diverse opportunities for professional development
- The candidate will get competitive compensation and benefits package
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!