Analyst, systems technical support

R.J.R. Innovations, Inc based in Gloucester, ON is inviting applications from suitable candidates for the position of Analyst, systems technical support. R.J.R. Innovations, Inc. provides innovative, customized business process consulting, software implementation services and L1 bilingual support for multiple ITSM solutions. We have our own suite of products that encompass a blend of processes, procedures and products that are easily customized to fit each Customer’s goals and objectives. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: R.J.R. Innovations, Inc
Position: Analyst, systems technical support
No of Vacancies: 1
Salary: $45,000 to $65,000 annually (to be negotiated) 40 hours per week
Employment Type: Permanent employment – Full time
Location: Gloucester, ON Remote work available
: Day
Transportation information: The candidates should have own transport
Work setting: Computer hardware or software retailer/wholesaler, Help desk, Telecommunications industry


Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’
Computer and technology knowledge: Information Technology Infrastructure Library (ITIL), Internet, Desktop applications, MS Windows, SQL
Own tools/equipment: Cellular phone

Physical Requirements:

  • The candidates should be able to work under pressure
  • The candidates should be able to work with attention to detail
  • The candidates should be able to sit for extended periods

Other Requirements:

  • The candidate should be client focus, should have excellent oral communication, efficient interpersonal skills, excellent written communication, and should be able to work as a team player


  • The candidates should be able to communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, consult user guides, technical manuals and other documents to research and implement solutions
  • The candidates should be able to provide advice and training to users in response to identified difficulties, collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • The candidates should be able to participate in the redesign of applications and other software, supervise other technical support workers in this group
  • The candidates should be able to provide business systems, network and Internet support to users in response to identified difficulties
  • The candidates should be able to set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software


  • The candidates will get dental plan, health care plan, vision care benefits, and disability benefits
  • The candidates will get group insurance benefits, life insurance, commission, and free parking
  • The candidates will get and learning/training paid by employer, and team building opportunities

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Highest level of education and name of institution where it was completed) through below mentioned details.

By Email:

Be prepared for the screening questions. Include answer the following questions while applying:

  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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