Cabin crew manager

Air Canada based in Toronto, ON is inviting applications from suitable candidates for the position of Cabin crew manager. Air Canada is largest full-service airline, connecting travelers to over 200 destinations globally. It provides passenger flights, cargo transport, and vacation packages. Operating as a key member of the Star Alliance, Air Canada enhances global reach through strategic partnerships. The airline focuses on customer experience, sustainability, and innovation to maintain its leading position in the market. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Air Canada
Position: Cabin crew manager
No of Vacancies: 2
Salary: Salary is not mentioned, $25.00 – $30.00 hourly estimated salary
Employment Type: Full time
Location: Toronto, ON, Canada
Job ID: 36233

Requirements:

Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have completion of at least a high school diploma
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should be highly adaptable and flexible to support a 24/7 operation and work shifts and adapt to flexible schedule changes
• The candidates should be eligible to work in the country of interest at the time of any offer of employment, and obtaining any required work permits, visas, or other authorizations is the sole responsibility of the candidates applying for this position
• The candidates should be detail-oriented and ability to meet deadlines, work under pressure, and achieve multiple objectives

Other Requirements:

• The candidates should have experience in leading, motivating, and coaching and successfully complete the Flight Attendant training program and maintain qualifications
• The candidates should have excellent interpersonal, conflict resolution, and communication skills (written and verbal)
• The candidates should demonstrate intercultural competence and consciousness and a strong customer focus
• The candidates should have strong organizational skills and the ability to create and achieve a vision
• The candidates should possess strong analytical and creative skills and strong knowledge of safety, service standards, and labor relations
• The candidates should demonstrate competitive awareness and fluent in English and French or a route language and airline or hospitality experience

Responsibilities:

• The candidates should be able to anticipate employees’ and customers’ needs, and be readily available to address them
• The candidates should be able to act as a coach, motivating and engaging frontline ambassadors and immediate teams to build a positive, high-performing group
• The candidates should be able to handle disciplinary investigations and meetings, including labour relations issues and perform coach rides to ensure service consistency
• The candidates should be able to act as a point of contact for focus flights, resolving controllable issues on the spot and collaborate with IFS Training and Customer Experience teams to identify areas requiring additional training focus
• The candidates should be able to serve as a subject matter expert on specific routes and liaise between employees and the company
• The candidates should be able to provide findings and recommendations to management on service compliance, performance management, and continuous improvement
• The candidates should be able to manage and coordinate activities to ensure safety and operational standards are met and brief cabin crew on product expectations and the corporate vision during flight briefings
• The candidates should be able to engage frontline ambassadors in corporate image compliance before boarding and onboard the aircraft
• The candidates should be able to communicate the rationale behind company policies, procedures, and products onboard and during layovers
• The candidates should be able to assist with irregular operations, STOC operations, and any other contingencies set by Airports, government regulators, and Air Canada

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online