Senior manager, Technology support client service (T&I) (hybrid)
CBC/Radio-Canada based in Toronto, ON is inviting applications from suitable candidates for the position of Senior manager. CBC/Radio-Canada is national public broadcaster, delivering news, documentaries, and entertainment in English and French. It serves the public interest, reflecting diversity and promoting national identity. With a commitment to journalistic integrity, it’s a trusted source of information and entertainment nationwide. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Broadcasting Corporation/Radio Canada (CBC/Radio-Canada)
Position: Senior manager, Technology support client service (T&I) (hybrid)
No of Vacancies: 1
Salary: Salary is not mentioned, $35.00-$38.00 hourly estimated salary
Employment Type: Permanent/Full time
Location: 205 Wellington St W, Toronto, ON M5V 3G7, Canada
Job ID: JR00001326
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience in managing client service teams, showcasing achievements and improvements made
Physical Requirements:
- The candidates should demonstrate willingness and ability to travel across Canada
Other Requirements:
- The candidates should demonstrate a client-focused mindset, being adaptable to new technologies and changes in the industry
- The candidates should be proficient in managing dissatisfied clients and de-escalating tense situations through empathy and effective communication
- The candidates should have knowledge in management practices, including supervision, leadership, budgeting, recruitment, procurement, and contract management
- The candidates should be skilled in coaching and mentoring team members to help them achieve their goals and excellent written and verbal communication skills, with a diplomatic approach to dealing with various stakeholders
- The candidates should have an understanding of key IT focus areas from a managerial and business perspective, collaborating with IT teams to align technology initiatives with business objectives
- The candidates should have an engaging leadership style fostering a respectful, supportive, and open-minded team culture
- The candidates should have over five years of management experience, with demonstrated progression and achievements
- The candidates should have education in business administration or management, supplemented by relevant training and experience
- The candidates should be bilingual in English and French, comfortable managing bilingual remote teams and communicating in both languages
- The candidates should demonstrate advanced proficiency in English reading, speaking, and writing (C level)
Responsibilities:
- The candidate should be able to be a strategic, engaging, and collaborative leader responsible for managing the technology support client service teams for CBC/Radio-Canada’s News, Production, Digital Media, and Corporate Services divisions
- The candidate should be able to drive the employee experience by providing support teams with guidance on best practices for troubleshooting and work with the director and other managers to set operational and strategic priorities
- The candidate should be able to ensure that the technology support teams serve as the first point of contact for relevant business areas, helping troubleshoot issues and guide the selection of technology solutions
- The candidate should be able to promote the importance of client service and technology support across the Corporation to ensure all departments deliver the best possible level of service
- The candidate should be able to bring extensive management experience and an engaging leadership style focused on communication, innovation, and collaboration. They should be able to supervise management personnel, including setting objectives, conducting performance reviews, managing compensation, and providing training and development opportunities
- The candidate should be able to hire and manage in-house and external resources to fulfill the departmental mandate and align team efforts with the Corporation’s strategic goals
- The candidate should be able to define annual hardware upgrade plans based on business priorities and technological risks, as well as optimize workflows and escalation procedures
- The candidate should be able to improve tasks associated with IT asset management, access requests, security, and inventory management, as well as manage client relationships to identify business priorities for service evolution and help evolve existing technology
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!