Client Services Manager

University of Toronto Dept of Joseph L. Rotman School of Management based in Toronto, ON is inviting applications from suitable candidates for the position of Client Services Manager. The Joseph L. Rotman School of Management is a renowned academic institution offering premier business education. Rotman provides innovative programs, including undergraduate, graduate, and executive education. Rotman fosters innovation, entrepreneurship, and ethical leadership, shaping the future of business and society. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: University of Toronto
Department: Joseph L. Rotman School of Management
Division: School of Management
Position: Client Services Manager
Position Number: 00056222
No of Vacancies: 1
Salary: $83,150.00 – $106,336.00 Annually
Appointment Type: Budget – Term
Employee Group: USW
Job Category:  Student Services
Location: 35 St George St, Toronto, ON M5S 1A4, Canada
Campus: St. George (Downtown Toronto)
Schedule: Full-Time
Requisition ID/Job ID: 36640

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have bachelor’s Degree or acceptable combination of equivalent experience
Experience: Candidates should have minimum of 5 years’ relevant experience in the area of program/project design, delivery and evaluation or training and development/adult learning in a competitive business environment

Other Requirements:

  • The candidates should have strong project management/administrative experience with demonstrated decision-making skills, detailed planning, and ownership of programs/projects
  • The candidates should have client relationship development and management experience
  • The candidates should be experienced in leading a team, working with senior-level executives, and speaking in front of a group
  • The candidates should possess strong computer knowledge using MS Office – Outlook, Word, Excel, PowerPoint, and various databases including Access
  • The candidates should have highly developed organizational skills with keen attention to detail and the ability to anticipate potential issues and resolutions
  • The candidates should have sound knowledge of budget development and management
  • The candidates should be team players, working collaboratively across teams
  • The candidates should have a strong client service orientation with sensitivity to various levels of expectations from program participants, faculty, staff, and suppliers, and an understanding of the business development process with the ability to identify sales opportunities
  • The candidates should possess strong communication (oral and written) and relationship management skills with the ability to effectively negotiate with various stakeholders
  • The candidates must be able to multi-task and manage the preparation and delivery of multiple programs with sound judgment, calm demeanor, and professionalism under pressure and stress
  • The candidates should have experience working with learning management systems, which would be an asset
  • The candidates should be communicators, efficient, and multi-taskers
  • The candidates should possess a positive attitude and be problem solvers

Responsibilities:

  • The candidates should be able to build and strengthen relationships with stakeholders and partners of strategic importance
  • The candidates should be able to coordinate tasks for projects and other strategic initiatives with stakeholders
  • The candidates should be able to conduct detailed analysis on program efficiency and student learning outcomes to inform program planning activities
  • The candidates should be able to implement program improvements and maintain program standards
  • The candidates should be able to analyze service delivery and/or internal processes and recommend improvements
  • The candidates should be able to conceptualize, organize, and execute program activities
  • The candidates should be able to liaise with colleagues to encourage the use of best practices and consistent programming
  • The candidates should be able to prepare detailed budgets and supporting financial documentation

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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