Contact centre agent – customer service
Nova Scotia SPCA based in Dartmouth, NS is inviting applications from suitable candidates for the Contact centre agent – customer service. Nova Scotia SPCA is a leading animal welfare organization dedicated to the well-being and protection of animals across the province. Committed to the prevention of cruelty and the promotion of humane treatment, the Nova Scotia SPCA operates shelters, provides veterinary care, and facilitates adoption services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Nova Scotia SPCA
Position: Contact centre agent – customer service
No of Vacancies: 1
Salary: $17.00 to $19.00 hourly (To be negotiated) for 32 to 40 hours per week
Employment Type: Permanent employment Full time
Location: Dartmouth, NS
Shifts: Day, Evening, Weekend, Shift, Flexible Hours, Morning
Transportation information: Own transportation
Work setting: Urban area
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Database software, MS Excel, MS Outlook, and MS Word
Security and safety: Basic security clearance
Physical Requirements:
- The candidates should have attention to detail in their work
- The candidates should be able to thrive in a fast-paced environment
- The candidates should be capable of working under pressure
Other Requirements:
- The candidates should prioritize punctuality and be able to demonstrate a strong client focus in their work
- The candidates should possess efficient interpersonal skills and have excellent oral communication abilities
- The candidates should have excellent written communication skills and exhibit flexibility in adapting to changing circumstances
- The candidates should be organized in their work and be reliable in fulfilling their responsibilities
- The candidates should be a team player, fostering collaboration within the team
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to address customers’ complaints or concerns, answer inquiries and provide information to customers, and explain the type and cost of services offered
- The candidates should be able to perform general office duties, answer clients’ inquiries and provide information, and answer written and oral inquiries
Benefits:
- The candidates will get health benefits, dental plan, health care plan, vision care benefits, long-term benefits, life insurance, pension plan, other benefits, and free parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!