Customer satisfaction representative
Mperiall Professional Services LTD based in Kitchener, ON is inviting applications from suitable candidates for the position of Customer satisfaction representative. Mperiall Professional Services LTD is a distinguished provider of professional consulting and business solutions. Specializing in financial advisory, tax planning, and accounting services, Mperiall Professional Services caters to a diverse range of clients, including businesses and individuals. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Mperiall Professional Services LTD
Position: Customer satisfaction representative
No of Vacancies: 1
Salary: $20.00 hourly for 40 hours per week
Employment Type: Permanent employment Full time
Location: Kitchener, ON
Work setting: Urban area, Private sector, Public sector, Industrial association, and Industrial plant
Transportation/travel information: Own transportation, Own vehicle, and Willing to travel
Type of industry experience: Automotive parts manufacturing
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 2 years to less than 3 years
Area of specialization: Industrial
Computer and technology knowledge: Database software, Enterprise resource planning (ERP) software, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, Electronic mail, Programmable logic controller (PLC), and Google Docs
Physical Requirements:
- The candidates should possess attention to detail
- The candidates should be accustomed to a fast-paced environment
- The candidates should be capable of working under tight deadlines
- The candidates should be able to work under pressure
Other Requirements:
- The candidates should prioritize punctuality, demonstrating flexibility and efficient interpersonal skills
- The candidates should have a strong client focus, excel in excellent oral and written communication, and be highly organized
- The candidates should be reliable team players, exhibiting dependability and the ability to multitask
- The candidates should show initiative, exercise good judgment, and be quick learners, functioning effectively in various roles
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to address customers’ complaints or concerns with professionalism and empathy, receiving and logging complaints for systematic resolution
- The candidates should be able to answer inquiries accurately and promptly, issue receipts, and provide information on the type and cost of services offered to clients
- The candidates should be able to arrange billing for services, ensure accurate documentation, and arrange refunds and credits in accordance with organizational policies
- The candidates should be able to consult with clients after a sale, providing ongoing support and advising on advertising or sales promotion strategies to meet their objectives
- The candidates should be able to act as a spokesperson for the organization, representing its values and interests, while gathering, researching, and preparing communications material for effective client engagement
- The candidates should be able to answer clients’ inquiries and provide information through written and oral communication channels, contributing to overall customer satisfaction
Benefits:
- The candidates will get dental plan, health care plan, group insurance benefits, Registered Retirement Savings Plan (RRSP), and free parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter, and References attesting experience) through the below-mentioned details
By email
peoplesolutions@mperiall.com
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!