Customer service representative – call centre
TRIMARK PEOPLE SOLUTIONS INCORPORATED based in Abbotsford, BC is inviting applications from suitable candidates for the position of Customer service representative – call centre. TRIMARK PEOPLE SOLUTIONS INCORPORATED is a leading staffing and recruitment agency specializing in providing tailored workforce solutions to businesses across various industries. With expertise in recruiting for permanent, temporary, and contract positions, Trimark People Solutions offers comprehensive staffing services to meet the evolving needs of their clients. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: TRIMARK PEOPLE SOLUTIONS INCORPORATED
Position: Customer service representative – call centre
No of Vacancies: 2
Salary: $19.00 to $23.00 hourly (To be negotiated) for 40 hours per week
Employment Type: Permanent employment Full time
Location: Edmonton, AB & Abbotsford, BC
Shifts: Day, Weekend, Shift, Early Morning, Morning
Work setting: Various locations, business sector, private sector, tourism, telephone company, and sales
Supervision: Customer service clerk
Requirements:
Languages: Candidates must have knowledge of the English Language
Asset languages: Mandarin, Spanish, and Panjabi
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 1 to less than 2 years
Type of experience: Call centre, sales, and marketing
Area of specialization: Marketing
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, and MS Word
Physical Requirements:
- The candidates should have attention to detail and be able to work in a fast-paced environment
- The candidates should be capable of meeting tight deadlines and working under pressure
Other Requirements:
- The candidates should demonstrate punctuality and prioritize client focus
- The candidates should possess efficient interpersonal skills and have excellent oral communication
- The candidates should have excellent written communication and exhibit flexibility
- The candidates should be organized and demonstrate reliability
- The candidates should be team players and show initiative
- The candidates should exercise good judgment and have the ability to multitask
- The candidates should demonstrate dependability and exhibit honesty
- The candidates should be quick learners
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to answer written and oral inquiries, address customers’ complaints or concerns, and provide information to customers
- The candidates should be able to arrange for billing for services, arrange for refunds and credits, and explain the type and cost of services offered
- The candidates should be able to issue receipts and other forms, maintain records and statistics, and obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services
- The candidates should be able to consult with clients after sale to provide ongoing support
Benefits:
- The candidates will get dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits, life insurance, Registered Retirement Savings Plan (RRSP), free parking available, paid time off (volunteering or personal days), team building opportunities, and parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!