Customer success account manager
Microsoft’s Customer Experience and Success organization based in Ottawa, ON is inviting applications from suitable candidates for the position of Customer success account manager. Microsoft’s Customer Experience and Success organization focuses on delivering exceptional support and services to customers worldwide. It provides personalized assistance, technical support, and training to ensure customer satisfaction and success with Microsoft products and services. Its commitment to customer-centricity and excellence drives Microsoft’s growth and competitiveness in the global technology market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Microsoft
Organization: Customer Experience and Success
Position: Customer success account manager
No of Vacancies: 1
Salary: $88800.00 – $165000.00 yearly
Employment Type: Full Time
Travel: 0-25 %
Profession: Customer Success
Location: Ottawa, Ontario, Canada
Job ID: 1704988
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
Experience: Candidates should have 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Other Requirements:
- The candidates should hold a Master’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND have 3+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- The candidates should alternatively possess a Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND have 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- The candidates should additionally have a Master’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- The candidates should have at least 3 years of relevant work experience within the customer industry
- The candidates should possess or have the ability to attain Microsoft or competitor equivalent (AWS) certification in relevant technologies (Azure, 365)
- The candidates should hold Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- The candidates should possess Project Management Institute (PMI) or equivalent Project Management certification is advantageous and Having a Prosci or equivalent certification
- The candidates should possess or have the ability to attain a minimum of Secret Level Security Clearance for the Canadian Federal Government
Responsibilities:
- The candidates should be able to create, influence, and evolve healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health
- The candidates should be able to use partnerships with other account team leaders and lead orchestration across internal/external stakeholders to achieve objectives
- The candidates should be able to partner with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, and prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities
- The candidates should be able to develop and execute Customer Success plans to manage consumption holistically across the entire portfolio
- The candidates should be able to drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
- The candidates should be able to align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work
- The candidates should be able to develop and deliver strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
- The candidates should be able to leverage foundational industry, technical expertise, and a visionary mindset to enable customer success
Benefits:
- The candidates will get Industry-leading healthcare, savings and investments, giving programs, and discounts on products and services
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!