Fraud Contact Centre Representative
CIBC, Department of Credit Cards based in Prince Albert, SK is inviting applications from suitable candidates for the position of Fraud Contact Centre Representative. CIBC is a financial giant that serves as the cornerstone of the city’s economic landscape, offering a comprehensive suite of banking services. CIBC ensures smooth financial interactions while embracing the rich cultural diversity of the city. CIBC continues to empower clients, providing them with the tools and resources needed to achieve their financial goals. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Department: Department of Credit Cards
Position: Fraud Contact Centre Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $25.00-$30.00 hourly estimated salary
Employment Type: Regular
Location: 1132 Central Ave, Prince Albert, SK S6V 4V6, Canada
Schedule: Full time
Weekly Hours: 37.5
Availability: Our Contact Centre is open Monday to Sunday, 7:00 AM EST to 12:00 AM EST
Requisition ID/Job ID: 2320436
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should have the ability to work independently in a private and quiet workspace, i.e., in a room or office with a door that closes
- The candidates should have a wired internet connection capable of continuously supporting excellent call quality and a high-speed response rate. The internet connection should be connected to the modem through a hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps
- The candidates should be bold and authentic leaders, passionate about developing and coaching to bring out the best in people. They should have experience leading diverse, high-performing teams
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. Building trust through respect and authenticity should be a key strength
- The candidates should give meaning to data, enjoying investigating complex problems and making sense of information. They should be confident in their ability to communicate detailed information in an impactful way
- The candidates should embrace and champion change, continuously evolving their thinking and the way they work to deliver their best
- The candidates should be driven by collective success, understanding that collaboration can transform a good idea into a great one. They should recognize the power of an inclusive team that enjoys working together to bring a shared vision to life
- The candidates should look beyond the moment, making decisions and taking actions that will make a difference today and tomorrow. They should proactively seek new opportunities to define what’s possible
- The candidates should bring their real selves to work and live the organization’s values – trust, teamwork, and accountability
Responsibilities:
- The candidates should be able to answer incoming calls from our Visa or Mastercard credit cards clients as well as calls transferred from other departments
- The candidates should be able to work in Fraud Operations with the Credit Card Fraud Contact Centre team
- The candidates should be able to, as an Identity Theft Response officer, ensure the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence
- The candidates should be able to use extensive analytical ability to resolve all complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems
- The candidates should be able to assist clients with any identified fraudulent activities or scams on their credit card, identify their needs, and proactively suggest solutions and resolve issues
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!