Guest service representative – hotel
Crowne Plaza Moncton Downtown based in Moncton, NB is inviting applications from suitable candidates for the position of Guest service representative – hotel. Crowne Plaza Moncton Downtown is a prestigious hotel renowned for its luxurious accommodations and exceptional hospitality. Situated in the heart of downtown Moncton, the Crowne Plaza offers modern and stylish guest rooms and suites equipped with upscale amenities and stunning city views. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Crowne Plaza Moncton Downtown
Position: Guest service representative – hotel
No of Vacancies: 2
Salary: $16.00 to $17.00 hourly (To be negotiated) for 32 to 40 hours per week
Employment Type: Permanent employment Full time
Location: Moncton, NB
Shifts: Day, Evening, Night, Weekend, Early Morning, Morning
Work setting: Hotel, motel, resort
Requirements:
Languages: Candidates must have knowledge of the Bilingual Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 7 months to less than 1 year
Computer and technology knowledge: Multi-line switchboard, Word processing software, Central reservation system (CRS), Spreadsheet, Internet, and Opera
Physical Requirements:
- The candidates should demonstrate attention to detail in their work and be capable of working effectively under pressure
- The candidates should be able to thrive in a fast-paced environment and be comfortable standing for extended periods
Other Requirements:
- The candidates should prioritize client focus in their interactions and tasks and exhibit dependability in fulfilling their responsibilities consistently
- The candidates should possess efficient interpersonal skills for effective communication and demonstrate excellent oral communication abilities
- The candidates should exhibit excellent written communication skills and show flexibility in adapting to changing circumstances
- The candidates should exercise good judgment in decision-making situations and be organized in managing tasks and responsibilities
- The candidates should be reliable in fulfilling their duties consistently and work effectively as part of a team, fostering collaboration
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to register arriving guests, assign rooms, and process group arrivals and departures
- The candidates should be able to take, cancel, and change room reservations, and provide information on hotel facilities and services
- The candidates should be able to investigate and resolve complaints and claims, and exchange foreign currency
- The candidates should be able to process guests’ departures, calculate charges, receive payments, and balance cash
- The candidates should be able to maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures
- The candidates should be able to perform clerical duties such as faxing, filing, and photocopying, and answer telephone calls, relay messages, and handle wake-up calls
- The candidates should be able to assist clients/guests with special needs, perform light housekeeping and cleaning duties, and provide customer service
Benefits:
- The candidates will get free parking area
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
hr@cpmoncton.com
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!