Help desk analyst

NCF based in Ottawa, ON is inviting applications from suitable candidates for the position of Help desk analyst. NCF is a dynamic organization focused on providing innovative services and solutions across various sectors. NCF plays a key role in addressing community needs through its diverse offerings. The organization is dedicated to fostering positive change and making a meaningful impact in the Ottawa region by delivering high-quality services and supporting local initiatives. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: NCF
Position: Help desk analyst
No of Vacancies: 1
Salary: $23.00 to $25.00 hourly (To be negotiated) for 35 hours per week
Employment Type: Term or contract Full time
Location: Ottawa, ON
Shifts: Day, Evening, Night, Weekend, Shift, To be determined, Morning
Transportation information: Own transportation
Supervision: 5-10 people

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: Android, iOS, MAC, Linux, Internet, desktop applications, Mac OS, MS Office, MS Windows, spreadsheet, and wireless networks

Physical Requirements:

• The candidates should be able to work under pressure and pay attention to detail
• The candidates should be able to sit

Other Requirements:

• The candidates should be accurate, client-focused, and have efficient interpersonal skills
• The candidates should have excellent oral and written communication and take initiative
• The candidates should have good judgment, be able to work as a team player, and be honest

Responsibilities:

• The candidates should be able to respond to users experiencing difficulties with computers, consult user guides, technical manuals, and other documents to research and implement solutions, and provide advice and training to users in response to identified difficulties
• The candidates should be able to collect, organize, and maintain a problems and solutions log for use by other technical support analysts and participate in the redesign of applications and other software
• The candidates should be able to supervise other technical support workers in this group, provide business systems, network, and Internet support to users in response to identified difficulties, and provide customer service

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, and free parking available

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume and cover letter) through the below-mentioned details

By email
[email protected]