Manager

Algonquin College, Department of IT Operations based in Ottawa, ON is inviting applications from suitable candidates for the position of Manager. Algonquin College’s Department of IT Operations is responsible for managing the college’s information technology infrastructure and services. The department oversees a wide range of operations, including network management, server administration, cybersecurity, and technical support services. The department plays a vital role in facilitating teaching, learning, and administrative functions at Algonquin College. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Algonquin College
Department: IT Operations (Sam Law)
Position: Manager
No of Vacancies: 1
Salary: $99,792.00 – $133,056.00 Annually
Employment Type: Full-Time Administrative
Location: Ottawa, ON
Other Location: Ottawa Campus
Scheduled Weekly Hours: 36.25
Requisition ID/Job ID: R162362

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a Science/Systems/Engineering/Information Systems or a degree in business with experience in Information Technology
Experience: Candidates should have minimum of 9 years experience in advanced understanding of networking in a complex and distributed organization

Other Requirements:

• The candidates should be Cisco Networking certification (CCIE, CCNA etc) or PMP or ITIL is preferred
• The candidates should have a comprehensive understanding of leased telecommunications voice and data wide area networks
• The candidates should have an advanced understanding of telephony in a complex environment
• The candidates should have an advanced understanding of storage, backups, and related technologies in a complex environment
• The candidates should have an advanced understanding of wireless networking solutions
• The candidates should have an advanced understanding of IT security risks and mitigation strategies
• The candidates should have progressive management experience of an IT/IS technical support organization with extensive front-line client service experience and experience delivering in a tiered response environment including leading teams that support enterprise business-critical applications, preferably in a custom developed enterprise systems environment
• The candidates should have experience in managing business analysis and development, including financial analysis, management and development of Management Information Systems, with preference for experience in providing integrated information technology support to medium-sized corporation executives and users
• The candidates should have experience with cloud technologies, hybrid architectures, and their impact on traditional data centers
• The candidates should have experience with Post-Secondary Education preferred
• The candidates should have experience in managing personnel, operations and capital budgets in excess of $6M annually
• The candidates should have the ability to work effectively with upper management, peers, and front-line staff
• The candidates should have the ability to provide presentations to senior executives about technical service delivery strategies, issues, and options
• The candidates should have excellent communication skills, excellent project management skills
• The candidates should have excellent interpersonal skills, excellent client service skills
• The candidates should have excellent financial management skills, excellent conflict resolution skills
• The candidates should have excellent writing skills, excellent analytical skills

Responsibilities:

• The candidates should be able to report to the Associate Director of IT Operations in the Information Technology Services (ITS) Department as the Manager of IT Network and Voice Operations
• The candidates should be able to work with various stakeholders of the College to develop, revise, and carry out operations, maintenance, and improvements to the College’s integrated voice and network IT infrastructure and its interface with the outside world via the WAN/LAN networks in order to meet the College’s vision and strategy
• The candidates should be able to identify and create opportunities to leverage existing and emerging technologies (e.g., unified communication technologies) to improve the service and efficiency of the organization in conjunction with the College Community
• The candidates should be able to ensure that policies, procedures, processes, and client service delivery are consistent and seamless across teams for service delivery, working in conjunction with the ITS Management team
• The candidates should be able to manage the monitoring and analysis of service metrics related to the Internet, wired and wireless networks, point of sale network, and other critical voice IT infrastructure systems, and be proactive in adhering to the platforms SLA
• The candidates should be able to manage the College’s approximately 9 IT data and voice infrastructure technicians, $4M operating budget, and associated operations, maintenance, and improvements to ensure that the voice infrastructure and network support all College activities appropriately
• The candidates should be able to carry out all the agreed-upon capital projects, usually approximately $1-2M per year, delivering the functionality on time and within budget as the Manager of IT Network and Voice Operations. Additionally, they should provide planning and strategic input into the College’s IT Operating Plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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