Manager, product owner eCommerce fulfilment
Canadian Tire Corporation, Limited (CTC) based in Toronto, ON is inviting applications from suitable candidates for the position of Manager, product owner eCommerce fulfilment. Canadian Tire Corporation, Limited (CTC) is a prominent Canadian retail conglomerate with a diverse portfolio. It operates retail stores offering a wide range of products, from automotive parts and sporting goods to home essentials. The company is a leader in the retail industry, providing customers with quality products and services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Tire Corporation, Limited (CTC)
Position: Manager, product owner eCommerce fulfilment
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full time/Hybrid work
Location: Toronto, ON, Canada
Schedule: Flexibility
Job ID: JR126420
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Bachelor’s degree in Computer Science or related field, MBA or equivalent experience
Experience: Candidates should have proven experience as a Product Manager or similar role in product or project management
Other Requirements:
- The candidates should have a strong background in customer engagement products, such as ecommerce email and text notifications, call centre technologies, or related areas
- The candidates should demonstrate a solid understanding of Agile methodologies and have experience working in cross-functional teams
- The candidates should possess exceptional project management skills with the ability to prioritize tasks effectively
- The candidates should exhibit excellent communication skills to articulate complex concepts to both technical and non-technical stakeholders
- The candidates should have an analytical mindset with proficiency in data-driven decision-making
Responsibilities:
- The candidates should be able to oversee the development, enhancement, and maintenance of our technical products that directly impact customer interactions. These include but are not limited to, Communication channels (email, SMS), contact centre capabilities, a mix of home grown and 3rd party tools
- The candidates should be able to collaborate with cross-functional teams, including IT, Design, Contact Centre, Operations, and Digital, to create innovative solutions that drive customer communication, satisfaction, and Omni-channel business growth
- The candidates should be able to utilize their deep understanding of product management principles, technical expertise, and ability to navigate complex projects
- The candidates should be able to develop a comprehensive strategy for customer engagement products aligned with the company’s vision and objectives
- The candidates should be able to identify market trends and competitive landscape to drive product differentiation
- The candidates should be able to create and communicate a clear product roadmap that outlines the short-term and long-term goals for technical products related to customer engagement
- The candidates should be able to work closely with stakeholders to define detailed product requirements, considering user needs, business goals, and technical feasibility
- The candidates should be able to collaborate with Engineering teams in an Agile environment to prioritize features, plan sprints, and ensure timely delivery of high-quality products
- The candidates should be able to champion exceptional user experience by collaborating with Design teams to create intuitive interfaces and engaging customer interactions across multiple channels
- The candidates should be able to continuously monitor product performance metrics, conduct data analysis, and gather user feedback to identify areas for improvement and optimize product performance
- The candidates should be able to collaborate with Marketing and Sales teams to develop go-to-market strategies, provide product training materials, and support effective product launches
- The candidates should be able to stay up to date with industry trends, emerging technologies, and best practices related to customer engagement products
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!