Residence attendant

City of Vancouver’s Arts, Culture, and Community Services department is inviting applications from suitable candidates for the position of Residence attendant. City of Vancouver’s Arts, Culture, and Community Services department enriches community life through diverse cultural and recreational programs. It manages arts initiatives, community centers, and events to foster creativity and social connections. Through partnerships and engagement, the department promotes cultural expression and inclusivity. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: City of Vancouver
Department: Arts, Culture and Community Services (1200)
Position: Residence attendant
No of Vacancies: 1
Salary: $28.1 to $32.92 hourly
Employment Type: Auxiliary/Casual
Affiliation: CUPE 15 Non Pks
Location: 453 W 12th Ave, Vancouver, BC V5Y 1V4, Canada
Job ID: 40805


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have educational qualifications such as Grade 11 or an equivalent combination of education and experience
Experience: Candidates should have considerable related experience in non profit housing with an emphasis on working with people who experience issues with mental health, addictions, homelessness and/or poverty

Other Requirements:

  • The candidates should have a working knowledge/understanding of mental health and addiction complexities, including harm reduction principles and practices such as informing tenants or guests of safe use and overdose prevention sites, facilities offering drug testing, or needle exchange options
  • The candidates should possess a working knowledge of the purpose and principles of Non-Market housing, operating within a social housing context and demonstrate the ability to follow and make decisions based on the policies, rules, and regulations related to Non-Market Housing Operations and the COV
  • The candidates should have a working knowledge of the health and safety precautions related to the position and demonstrate the ability to understand the needs of and to show compassion and respect for tenants, and to develop professional relationships with tenants, other staff, and the public
  • The candidates should be able to monitor the general well-being of tenants and to provide practical advice and assistance and demonstrate the ability to ensure that policies and procedures, rules, and regulations are followed by exercising firmness, tact, and diplomacy, and the ability to effectively de-escalate conflicts
  • The candidates should demonstrate the ability to take effective measures in emergency situations or scenarios that require immediate attention in accordance with relevant COV policies and procedures, and the ability to contact appropriate authorities
  • The candidates should possess skills and ability to clearly and factually report incidents and work activities orally and in writing and should have the ability to work independently and as part of a team
  • The candidates should be capable of performing basic First Aid procedures when required and have the ability to learn assigned administrative/clerical tasks and to perform them in accordance with established procedures
  • The candidates should possess some working knowledge of common administrative/clerical methods and procedures and have skills to carry out minor maintenance and cleaning tasks
  • The candidates should have some working knowledge of the Residential Tenancy Act and possess a WorkSafeBC Level 1 First Aid Certificate and have some working knowledge of community supports and resources appropriate for the needs of tenants


  • The candidates should be able to provide tenant services, custodial, and clerical/administrative work in a residence that offers non-market housing for individuals facing multiple barriers or complexities arising from trauma, addictions, disabilities, mental health support needs, and poverty
  • The candidates should be able to safeguard the building on assigned shifts, monitor the entrance area, perform routine janitorial duties, respond to and support tenants’ needs within defined limits and able to engage with tenants to ensure a safe, compassionate, and respectful environment for all residents
  • The candidates should be able to make rounds of all floors, public spaces (including bathrooms), and outside areas of the building at regular intervals, watch for fire hazards and any other risks to tenants and property, and investigate, document, and report on maintenance problems
  • The candidates should be able to monitor tenant and visitor behavior and activities in common areas to ensure compliance with residence policies, procedures, regulations, agreements, rules, and codes of conduct, and respond to any violations following established procedures
  • The candidates should be able to engage with and build professional, compassionate, and respectful working relationships with tenants and guests, complete daily wellness checks of tenants to ensure their safety and well-being, listen to tenants’ concerns, and provide support within defined limits
  • The candidates should be able to provide information to tenants about agencies and services in the area, report concerns regarding tenant issues or behaviors to the Residence Manager, and may refer tenants to outside agencies regarding tenant health, support needs, and other concerns under the direction of the Residence Manager
  • The candidates should be able to respond to emergencies and incidents with tenants and guests/visitors, seek to de-escalate situations, administer First Aid, summon first responders as necessary, and prepare written incident reports, logging details, and effectively communicate or escalate critical incidents through established protocols
  • The candidates should be able to identify issues of concern and provide verbal and/or written activity reports to the Residence Manager and make entries in the residence logbook in keeping with established procedures
  • The candidates should be able to monitor the front desk/entrance area to ensure that visitors sign in and out, answer the telephone, relay messages, respond to inquiries, and call taxis for tenants and visitors
  • The candidates should be able to assist the Residence Manager in safeguarding the property that tenants leave behind when a room is vacated and assist in moving furniture and cleaning vacated rooms
  • The candidates should be able to assist with administrative/clerical functions such as maintaining records, collecting monthly rents, issuing official receipts, and distributing mail
  • The candidates should be able to perform basic janitorial tasks such as replacing light bulbs, dry-mopping common areas and hallways, cleaning common areas and washrooms as needed, wet mopping spills as required, and removing garbage from buildings within common areas when janitorial staff is not on duty, as well as assisting in maintaining the health and sanitary conditions of the building

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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