Security dispatch lead
City of Brampton’s Public Works and Engineering department is inviting applications from suitable candidates for the position of Security dispatch lead. City of Brampton’s Public Works and Engineering department oversees infrastructure and construction projects. It manages road maintenance, waste management, and water services. As a crucial municipal service provider, the department ensures efficient infrastructure operation, contributing to Brampton’s livability and development. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Brampton
Department: Public Works and Engineering
Position: Security dispatch lead
No of Vacancies: 4
Salary: $84403.00 – 105504.00.00 yearly
Employment Type: Full Time/Permanent
Job Type: Management and Administration
Job Industry: Government and Public Sector
Location: Brampton, ON, Canada
Shift: 42 hour workweek (12 hour shift)
Job ID: 2024-8442
Posting Number: 105958
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Post-secondary education in Law and Security, Police Foundations or the approved equivalent combination of education and experience
Experience: Candidates should have a minimum of two (2) years supervisory experience
Other Requirements:
- The candidates should have completed a recognized Public Safety Communications course and possess knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in Security and Life Safety management
- The candidates should have a minimum of three (3) years of full-time alarm monitoring, dispatch, CCTV monitoring, and/or Call Centre experience in a security, government, commercial, or health care environment
- The candidates should have a thorough understanding of legal authorities related to arrest, search, and seizure and demonstrate strong leadership and communication skills with a proven ability to build relationships
- The candidates should exhibit strong coaching, mentoring, and staff development skills and have strong analytical skills necessary to resolve problems and look for solutions
- The candidates should be experienced in proper investigation procedures to ensure that incidents are properly handled and documented and have in-depth knowledge of Security and Life Safety technology (i.e., CCTV, Access Control, Fire Alarm, Intrusion) and other security-related systems
- The candidates should possess a working knowledge of site security and life safety needs and industry-related techniques, technology, and trends and demonstrate strong organizational, prioritization, and time management skills
- The candidates should have the ability to delegate effectively and be flexible and adaptable when dealing with a diversity of people and situations and have digital literacy in Word and Google Suite
- The candidates should possess highly developed interpersonal and customer service skills, including conflict resolution, problem-solving, decision-making, and situational awareness and highly developed written and verbal communication skills with the ability to be confident, clear, respectful, and sensitive
- The candidates should possess and have the ability to maintain a valid Security Guard License in accordance with the Ontario Private Security and Investigative Services Act, 2005, S.O. 2005, c. 34
- The candidates should possess and have the ability to maintain a valid certificate in Standard First Aid and CPR level ‘C’ and be certified to use an Automated External Defibrillator (AED) and possess and have the ability to maintain a valid Province of Ontario, Class “G” Driver’s License and City’s Driver’s Permit
- The candidates should have the ability to successfully complete mandatory training and recertification as required by Security Services including, but not limited to, emergency dispatcher training, de-escalation training, Standard First Aid, CPR level ‘C’ and AED, WHMIS, and other position-related training
Responsibilities:
- The candidate should be able to provide direct supervision to Security Dispatchers and oversee the day-to-day operation of a shift, including on-shift support for training, scheduling, and disciplining
- The candidate should be able to collaborate with operating units to meet key service deliverables for supporting programs to meet operational effectiveness and service level standards
- The candidate should be able to provide leadership to Security Dispatchers within the section, including training, mentoring, coaching, and performance management
- The candidate should be able to supervise a team of security dispatchers during their shift and assist with the supervision of in-house and contracted security guards
- The candidate should be able to ensure all daily operations of the security team are completed and assist Team Leads with providing direction for all work, assignments, breaks, and tasks
- The candidate should be able to conduct pre-duty meetings, post-incident, and post-shift briefings with dispatch staff and strictly control the quality of service of the activities under their supervision
- The candidate should be able to recruit, select, and train new Security Dispatchers and oversee or facilitate the orientation and training of new employees
- The candidate should be able to provide direction to dispatchers during incidents and handle and respond to escalated complex issues through effective investigation, mediation, and conflict resolution
- The candidate should be able to answer queries and respond to requests from internal customers, business partners, and the public and maintain awareness and communicate with staff in a timely manner on current events and relevant information
- The candidate should be able to communicate and coordinate with event staff and organizers, ensuring the safety of staff, attendees, and participants, and develop specific service standards and productivity measures
- The candidate should be able to develop and maintain a dispatch knowledge base and standard operating procedures, issue memos, updates logs, and databases, and troubleshoot technical issues involving both software and hardware
- The candidate should be able to perform other administrative duties as required and ensure monitoring and completion of patrol and dispatch logs and incident reporting
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!