Senior coordinator, Program delivery
Hydro One Networks Inc based in Toronto, ON is inviting applications from suitable candidates for the position of Senior coordinator, Program delivery. Hydro One Networks Inc is a prominent electricity transmission and distribution company. It manages the province’s electrical grid, ensuring reliable power supply to homes and businesses. It maintains a strong presence in the energy market, fostering trust and reliability among customers and stakeholders. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Hydro One Networks Inc
Position: Senior coordinator, Program delivery
No of Vacancies: 3
Salary: Salary is not mentioned, $33.00-$38.00 hourly estimated salary
Employment Type: Regular
Location: Toronto, ON, CA
Job ID: 49359
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of 4 years of University training in appropriate subjects
Experience: Candidates should have experience with the company to become familiar with the overall management model and corporate systems structure
Other Requirements:
- The candidates should have knowledge of state-of-the-art computer software and hardware to assess, evaluate, and recommend additions or modifications to meet business needs
- The candidates should possess excellent communication and facilitation skills to liaise with clients, service delivery channels, and technical resources to ensure that business needs are met
- The candidates should have technical skills such as advanced written customer communications, marketing using direct-to-customer channels, customer experience, and demonstrated advanced project management
- The candidates should have experience interacting with Customer Service & Billing Operations or customer relations function
- The candidates should have further experience to perform an advisory function, lead teams, and perform assessments to make business recommendations
- The candidates should have designing and advanced writing skills, along with the ability to test different design options that meet the customer and brand goals
Responsibilities:
- The candidates should be able to liaise to define, analyze, and provide alternative solutions and proactive recommendations to support customer and business needs
- The candidates should be able to assist in the preparation and review of recommendations and business case documentation to support the preferred alternatives
- The candidates should be able to understand and interpret customer billing, collecting, and servicing and make effective recommendations to clients to enhance customer communications and experience
- The candidates should be able to investigate or recommend changes to customer programs in all phases of customer service and commodity sale, governing the supply of services, billing, collecting, payment processing, information release, and other market-related customer relationship management
- The candidates should be able to constantly keep up to date with competitive and industry trends to enhance customer communications and marketing programs, including attending key utility events and conferences
- The candidates should be able to provide a value-added liaison function with other departments and within marketing communications to provide expert advice and lead large-scale projects to improve customer experience, customer communications, and system operations
- The candidates should be able to represent the Department or Division on project teams where delivery channel management is core to effective market success and persuade and present study findings to groups of peers and/or senior staff
- The candidates should be able to conduct benchmarking studies to examine issues related to delivery channel effectiveness and provide recommendations to the Manager and Vice-President specific to their area of interest
- The candidates should be able to design and implement a program that leverages customer feedback and insights and assist in budgeting, target setting, and contract administrative process
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!