Senior Team Leader
!CIBC b ased in Montréal, QC is inviting applications from suitable candidates for the position of Senior Team Leader. CIBC is a financial powerhouse that anchors the city’s economic landscape and offers a comprehensive suite of banking services. The Montréal branch ensures seamless financial experiences and embracing the rich cultural diversity of Montréal. CIBC plays an integral role in the local community and contributing to economic growth and prosperity. CIBC in Montréal continues to empower clients, providing them with the tools and resources needed to achieve their financial goals. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Senior Team Leader, Fraud Evening/Overnight, Remote – Bilingual
No of Vacancies: 1
Salary: Salary is not mentioned, $32.00-$35.00 hourly estimated salary
Employment Type: Regular
Location: 1155 René-Lévesque Blvd W, Montreal, Quebec H3B 3Z4, Canada
Schedule: Full time
Weekly Hours: 37.5
Work Hours: Evening/Overnight
Requisition ID/Job ID: 2321916
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should have strong analytical and research skills to proactively identify and provide recommendations for complex issues, taking appropriate actions to mitigate losses
- The candidates should possess decision-making capabilities to accurately identify fraudulent/high-risk activity and take timely actions, considering overall impacts to Fraud Management and CIBC
- The candidates should have a considerable degree of risk with judgments made/actions taken, as the results/outcome is likely only apparent after a number of months
- The candidates should be capable of developing/modifying and implementing operational procedures to increase productivity and efficiency
- The candidates should have superior customer service skills to deal directly with customers with empathy in complex and often sensitive situations, where ambiguity and conflict may exist
- The candidates should have fluency in French to serve our clients in the community
Responsibilities:
- The candidate should be able to provide tactical guidance and specialized knowledge to department team members responsible for handling inbound calls from clients relating to both Identity Theft Response (ITR) and Account Activity Fraud (AAF) team
- The candidate should have working knowledge of the functional complexities, objectives, procedures, and operations of Fraud Management programs, sufficient to analyze actions taken and steps followed. Practical understanding of most major systems, with detailed knowledge of key, Fraud Management specific tools. This includes understanding TSYS, PRM, COINS, ECIF, Certapay, RCM and FMCA
- The candidate should be able to motivate and inspire excellent customer service, coaching and mentoring team members to develop the skills required for their jobs and fostering collaboration within their team. They should be able to see the vision and translate it into action by inspiring other team members
- The candidate should focus on people development, coaching team members to empower their day-to-day work lives and helping them thrive in a continuous learning environment
- The candidate should be able to analyze data, reviewing and interpreting call activity, performance measures (sales, productivity, and quality) related to the team, team members, and the Centre as a whole
- The candidate should be able to demonstrate attention to detail, ensuring a high level of accuracy in all activities, including clerical and administrative duties required to complete assigned tasks as per standard processes
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!