Tech Support Consultant – Work From Home
Rogers is inviting applications from suitable candidates for the position of
Tech Support Consultant – Work From Home. Rogers is known to put its customers first in everything we do. Our company is committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. We have a Customer Experience team that is energetic, empathetic, and dedicated to making a difference – they’re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most. We are known for growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day. We provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. The candidates who will get selected for the vacancy will be required to start the work as soon as possible. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.
Job Description:
Employer’s Name: Rogers
Position: Tech Support Consultant – Work From Home
No of Vacancies: To be determined
Salary: Salary is not mentioned by employer. Approximately $450.00 weekly estimated by Canadian Job Bank
Employment Type: Part-time
Location: Remote
Shifts: Variable
Length of Contract: Not Applicable (Regular Position)
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 283914
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualification such as High School Diploma (or equivalent) or higher
Experience: Candidates need a past experience in a customer service or technical support role, preferably in a call center environment
Other Requirements:
- The candidate should be able to complete an online assessment and provide consent for and successfully pass a criminal background check
- The candidate should be able to work from home
- The candidate should be able to work in a flexible schedule and have an ability to navigate multiple computer systems
- The candidate should have an ability to troubleshoot and resolve customer issues in a timely manner also have an expert communication and listening skills
- The candidate should be able to show understanding and relate to the customer also should be someone who is friendly and approachable
- The candidate should be someone who is regardless of situation is able to support the customer in a tactful and effective manner also who is authentic in your interaction with customers
- The candidate should be someone who is comfortable learning new computer systems and various applications
- The candidate should be someone who is excited by a challenge, takes initiative, and moves to make a difference, you’ll find success here.
- The candidate should be someone who cares about people, builds rapport easily, and is genuinely invested in helping others
Responsibilities:
- The candidate should be able to connect and build rapport with customers by actively listening and asking the right questions also troubleshoot customer connectivity issues
- The candidate should be able to promote and recommend the latest products and services to customers also make customers lives easier by providing them with value-add services
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By online:
Apply
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!