Customer experience associate – future opportunities
TD Canada Trust’s Personal and Commercial Banking Department based in Chilliwack, BC is inviting applications from suitable candidates for the position of Customer experience associate. TD Canada Trust’s Personal and Commercial Banking Department offers a wide range of financial services for individuals and businesses. It provides chequing and savings accounts, credit cards, mortgages, loans, business accounts, and commercial lending solutions. Its innovative approach and commitment to personalized service help clients achieve their financial goals efficiently in a competitive market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Helper, warehouse keeper
Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Organization: HR
Position: Customer experience associate – future opportunities
No of Vacancies: 3
Salary: Salary is not mentioned, $20.00 – $30.00 hourly estimated salary
Employment Type: Part time
Location: Chilliwack, BC, CA
Shift: 15 Hours/Week, On Site
Requisition ID: R_1343945
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a high school diploma
Experience: Candidates should have 1+ years of relevant experience
Other Requirements:
- The candidates should be able to use communication skills to exchange, clarify product or process information with composure and ensure underlying details are understood
- The candidates should have working knowledge and skills developed through formal training or work experience and knowledgeable of and comply with the Bank Code of Conduct
- The candidates should have a broad knowledge of the basic product suite of the business supported and participate in personal performance management and development activities, including cross-training within their own team
- The candidates should have a post-secondary or undergraduate degree in a related field
Responsibilities:
- The candidates should be able to create an exceptional customer experience with every interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice and complete a broad range of financial transactions deposits, withdrawals, bill payments, and other transactions accurately and efficiently
- The candidates should be able to assist with responding to and resolving customer concerns and escalating and identify customer needs, determine solutions to customer problems, and open a limited range of products and services for customers
- The candidates should be able to understand and apply operating policies and procedures and contribute to business objectives for Operational Excellence and promote products, advice, services, and banking capabilities and support the achievement of business objectives by supporting advice goals
- The candidates should be able to escalate non-standard or high-risk transactions or activities and support the timely and accurate completion of business processes and procedures and support and participate in process improvement opportunities and ensure necessary due diligence to support the accuracy of all customer transactions or activities
- The candidates should be able to support the team by continuously developing knowledge in their own area and participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
- The candidates should be able to keep others informed and up-to-date about all relevant or useful information related to day-to-day activities and contribute to a fair, positive, and equitable environment that supports a diverse workforce and act as a brand champion for their business area, function and the bank, both internally and externally
- The candidates should be able to established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- The candidates should be able to understand how their assigned duties relate to others in the customer or advice team and how the team integrates with others and recommend customer solutions from established options and assess customer problems in straightforward situations using standard procedures and escalate non-standard issues internally, typically addressing routine requests requiring minimal discretion
- The candidates should be able to impact team results through the quality of the services or information provided to customers and generally report to a Manager of Customer Experience or Branch Manager and follow standardized advice and customer service procedures and practices and recommend opportunities to improve processes in their own work area
Benefits:
- The candidates will get health, well-being benefits, savings and retirement programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!