Customer operations manager
Hydro One Networks Inc based in Toronto, ON is inviting applications from suitable candidates for the position of Customer operations manager. Hydro One Networks Inc. is Ontario’s largest electricity transmission and distribution provider. It offers reliable power services to residential, commercial, and industrial customers. The company ensures electricity delivery across the province. Hydro One focuses on infrastructure upgrades, grid modernization, and sustainable practices to support renewable energy. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Hydro One Networks Inc
Position: Customer operations manager
No of Vacancies: 3
Salary: Salary is not mentioned, $30.00 – $35.00 hourly estimated salary
Employment Type: Regular
Location: Toronto, ON, CA
Job ID: 48833
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should assume safety, quality, and financial accountability for work performed and results
Other Requirements:
- The candidates should be knowledgeable of staff competencies to ensure assigned workloads are completed safely and efficiently and communicate strategy, goals, and objectives to subordinates
- The candidates should demonstrate a strong personal commitment to providing service to the customer
- The candidates should demonstrate a commitment to continuous improvement principles and joint problem-solving with employees and employee representatives, dealing with and resolving issues in a timely and consistent manner
- The candidates should appropriately address poor performance and reinforce good performance and demonstrated knowledge of appropriate labor agreements
- The candidates should possess knowledge of transmission lines sufficient to lead a team of construction and maintenance crews
- The candidates should demonstrate principled leadership, reliability, judgment, and sound business ethics
- The candidates should possess knowledge of transmission lines, design standards, safety rules, policies, procedures, and methods for executing construction projects safely and efficiently and set the appropriate context for subordinates, including corporate strategies, policies, accountabilities, budget, programs, compliance, and performance targets
Responsibilities:
- The candidates should be able to provide coaching to all subordinate staff to elevate performance levels and nurture a strong safety culture and ensure all work is completed according to standards related to cost, schedule, quality, and Health, Safety, and Environmental regulations, including Collective Agreements
- The candidates should be able to drive costs down by implementing world-class best practices and continuously monitor and assess work processes for improvement using Continuous Quality Improvement (CQI) principles
- The candidates should be able to ensure customer satisfaction targets are met, exhibit effective teamwork with peers in other zones and service providers and supervise direct and indirect reports, including PWU, PWU hiring hall, and Society members and conduct performance management by reviewing personnel performance against requirements and taking action where appropriate and establish work headquarters and optimize crew mobilization
- The candidates should be able to track job progress and make adjustments, liaise with municipalities, towns, contractors, and government entities regarding directives and interactions with customers and stakeholders and provide continuous coaching and mentoring of supervisors and frontline managers, accountable for operational costs, schedule, safety, product quality, and environmental performance
- The candidates should be able to provide input to Project Execution Plans, estimates, and associated schedules, identify areas of deficiencies and promote productivity and process improvement to reduce costs, rework, and increase safety and ensure a safe working environment through training and the application of safe work methods and procedures, promote the Internal Responsibility Systems (IRS)
- The candidates should be able to work responsibly with employees and representatives to maintain a harmonious work environment in accordance with Collective Agreements and collaborate closely with operating staff to minimize disruption to existing facilities and ensure safety for all groups
- The candidates should be able to thrive in an environment of rapid and continuous change, change management capabilities and proven management skills and possess workforce management and experience in transmission and distribution line construction, maintenance, and emergency response
- The candidates should be able to strong knowledge of labor agreements, including PWU, PWU hiring hall, Society, and Inn on the Park Accord (IOPAA) agreements and demonstrate strong business acumen and personal competencies such as organizational commitment, team leadership, teamwork, innovation, and achievement motivation
- The candidates should be able to establish effective policies and procedures for unit work, ensure compliance with all legal and regulatory requirements, corporate policies, and generally accepted practices and maintain a two-way working relationship with subordinates to solicit their views on conditions, potential changes affecting their work, and continuous improvement opportunities
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!