Corporate service delivery coordinator
City of Saskatoon’s Organization Strategy Execution department is inviting applications from suitable candidates for the position of Corporate service delivery coordinator. City of Saskatoon’s Organization Strategy Execution department focuses on implementing strategic initiatives and organizational goals. It coordinates planning, execution, and performance monitoring to ensure alignment with city objectives. Positioned as a key department, it fosters organizational effectiveness and efficiency. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: City of Saskatoon
Department: Organization Strategy Execution
Division: Strategy and Transformation
Position: Corporate service delivery coordinator
No of Vacancies: 1
Salary: $86211.84 to $101175.60 yearly
Employment Type: Permanent/Full Time
Labour Group: SCMMA
Location: 222 3rd Ave N, Saskatoon, SK S7K 0J5, Canada
Shift: 36.67Â Weekly Hours
Posting ID: 3117
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have educational qualifications such as Degree in Commerce or related field
Experience: Candidates should have Seven to nine years’ progressively responsible experience in customer service delivery, including policy development and implementation
Other Requirements:
- The candidates should possess a thorough knowledge of customer service and service delivery principles, processes, trends, and issues
- The candidates should have knowledge of municipal operations, programs, and policies
- The candidates should understand the principles of research and policy development
- The candidates should demonstrate the ability to analyze data, identify underlying issues/problems, and recommend required changes
- The candidates should demonstrate the ability to establish and maintain relationships with the public, civic staff, representatives of other agencies, and elected officials
- The candidates should demonstrate the ability to communicate effectively orally and in writing, including the ability to prepare and present reports
- The candidates should have skill in using a computer, particularly the Microsoft Office suite
Responsibilities:
- The candidates should be able to ensure reliable and responsive service by coordinating strategic and operational processes relating to citizen service, developing and implementing service standards, and fostering collaborative cross-departmental partnerships
- The candidates should be able to coordinate with management in setting requirements, priorities, and standards for customer service and project planning
- The candidates should be able to develop and implement corporate protocols related to citizen complaints and resolutions, including developing processes and timelines for complaint resolution
- The candidates should be able to respond to complex and multi-departmental inquiries referred by all departments within the corporation
- The candidates should be able to act as the main point of contact for Senior Management and City Council in resolving issues brought forward by citizens related to civic service delivery
- The candidates should be able to coordinate with internal stakeholders to align citizen-centric initiatives across business units and departments and foster relationships among these stakeholders to ensure citizens’ needs are met through one point of contact
- The candidates should be able to identify individuals/groups to act as the main point of contact and take ownership of requests from citizens where transactions may require interacting with multiple stakeholders within the corporation
- The candidates should be able to support business improvements by identifying, analyzing, and documenting gaps that exist between current and desired corporate service delivery processes, identifying corporate, departmental, and division-specific training required to support the implementation of corporate standards regarding citizen service
- The candidates should be able to maintain awareness of emerging trends and best practices related to citizen service and service delivery and prepare and monitor the budget for the Corporate Services Delivery function
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!